Sunday, April 19, 2015




Service Modes
Service Default Mode (SDM) and Service Alignment Mode (SAM) offer several features for the service technician, while the Customer Service Mode (CSM) is used for communication between a Customer Helpdesk and a customer. There is also the option of using ComPair, a hardware interface between a computer (see requirements below) and the TV chassis. It offers the ability of structured troubleshooting, test pattern generation, error code reading, software version readout, and software upgrading. Minimum requirements for ComPair: a Pentium processor, Windows 95/98, and a CD-ROM drive (see also paragraph “ComPair”).
Service Default Mode (SDM)

• To create a pre-defined setting, to get the same measurement results as given in this manual.
• To override SW protections (only applicable for protections detected by stand-by processor) and make the TV start up to the step just before protection (a sort of automatic stepwise start up). See paragraph “Stepwise Start Up”.
• To start the blinking LED procedure (not valid in protection mode).
• Tuning frequency 61.25 MHz for NTSC: The TV shall tune to physical channel 3 only if channel 3 is an analog channel or if there is no channel 3 installed in the channel map. If there is a digital channel installed in channel 3, then the frequency to which the set will tune, would be as specified in the channel map and could be different from the one corresponding to the physical channel 3.
• All picture settings at 50% (brightness, color, contrast).
• All sound settings at 50%, except volume at 25%.
• All service-unfriendly modes (if present) are disabled, like:
– (Sleep) timer.
– Child/parental lock.
– Picture mute (blue mute or black mute).
– Automatic volume levelling (AVL).
– Auto switch "off" (when no video signal was received for 10 minutes).
– Skip/blank of non-favorite pre-sets.
– Smart modes.
– Auto store of personal presets.
– Auto user menu time-out.
How to Activate SDM
Use one of the following methods:
• Use the standard RC-transmitter and key in the code “062596”, directly followed by the “MENU” button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it "off", push the “MENU” button again.
• Short for a moment the two solder pads [1] on the SSB, with the indication “SDM”. They are located outside the shielding. Activation can be performed in all modes, except when the set has a problem with the Stand-by Processor. See figure “SDM and SDI service pads”.
SDM and SDI service pads
After activating this mode, “SDM” will appear in the upper right corner of the screen (if you have picture).
How to Navigate
When you press the “MENU” button on the RC transmitter, the set will toggle between the SDM and the normal user menu (with the SDM mode still active in the background).
How to Exit SDM
Use one of the following methods:
• Switch the set to STAND-BY via the RC-transmitter.
• Via a standard customer RC-transmitter: key in “00”- sequence.
Service Alignment Mode (SAM)
• To perform (software) alignments.
• To change option settings.
• To easily identify the used software version.
• To view operation hours.
• To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: key in the code “062596” directly followed by the “INFO” button. After activating SAM with this method a service warning will appear on the screen, you can continue by pressing the red button on the RC.
Contents of SAM:
Hardware Info.
A. VIPER SW Version. Displays the software version of the VIPER software (main software) (example: EP23U- = AAAAB_X.Y.W.Z_NNNNN).
AAAA= the chassis name.
B= the region: A= AP, E= EU, L= Latam, U = US.
X.Y.W.Z= the software version, where X is the main version number (different numbers are not compatible with one another) and Y is the sub
version number (a higher number is always compatible with a lower number). The last two digits are used for development reasons only, so they will always be zero in official releases.
NNNNN= last five digits of 12nc code of the
B. SBY PROC Version. Displays the software version of the stand-by processor.
C. Production Code. Displays the production code of the TV, this is the serial number as printed on the back of the TV set. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM. ComPair will foresee in a possibility to do this.
Operation Hours. Displays the accumulated total o operation hours (not the stand-by hours). Every time the TV is switched "on/off", 0.5 hours is added to this number.
Errors. (Followed by maximal 10 errors). The most recent error is displayed at the upper left .
Defective Module. Here the module that generates the error is displayed. If there are multiple errors in the buffer, which are not all generated by a single module, there is probably another defect. It will then display the message “UNKNOWN” here.
Reset Error Buffer. When you press “cursor right” and then the “OK” button, the error buffer is reset.
Alignments. This will activate the “ALIGNMENTS” submenu.
Dealer Options. Extra features for the dealers.
Options. Extra features for Service.
Initialise NVM. When an NVM was corrupted (or replaced) in the former EMG based chassis, the microprocessor replaces the content with default data (to assure that the set can operate). However, all preferences and alignment values are gone now, and option numbers are not correct. Therefore, this was a very drastic way. In this chassis, the procedure is implemented in another way: The moment the processor recognizes a corrupted NVM, the “initialize NVM” line will be highlighted. Now, you can do two things (dependent of the service instructions at that moment):
– Save the content of the NVM via ComPair for development analysis, before initializing. This will give the Service department an extra possibility for diagnosis (e.g. when Development asks for this).
– Initialize the NVM (same as in the past, however now it happens conscious).
Note: When you have a corrupted NVM, or you have replaced the NVM, there is a high possibility that you will not have picture any more because your display option is not correct. So, before you can initialize your NVM via the SAM, you need to have a picture and therefore you need the correct display option. To adapt this option, use ComPair. The correct HEX values for the options can be found in the table below.
How to Navigate
• In SAM, you can select the menu items with the “CURSOR UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
• With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected submenu.
How to Exit SAM
Use one of the following methods:
• Press the “MENU” button on the RC-transmitter.
• Switch the set to STAND-BY via the RC-transmitter.
Note: As long as SAM is activated, it is not possible to change a channel. This could hamper the White Point alignments because you cannot choose your channel/frequency any more. Workaround: after you have sent the RC code “062596 INFO” you will see the service-warning screen, and in this stage it is still possible to change the channel (so before pressing the “OK” button)
Customer Service Mode (CSM)
When a customer is having problems with his TV-set, he can call his dealer or the Customer Helpdesk. The service technician can then ask the customer to activate the CSM, in order to identify the status of the set. Now, the service technician can judge the severity of the complaint. In many cases, he can advise the customer how to solve the problem, or he can decide if it is necessary to visit the customer. The CSM is a read only mode; therefore, modifications in this mode are not possible.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user) menu on the screen!
How to Navigate
By means of the “CURSOR-DOWN/UP” knob on the RCtransmitter, you can navigate through the menus.
Contents of CSM
SW Version (example: EP23U- Displays the built-in main software version. In case of field problems related to software, software can be upgraded. As this software is consumer upgradeable, it will also be published on the Internet.
SBY Processor Version. Displays the built-in stand-by processor software version. Upgrading this software will be possible via a PC and a ComPair interface (see chapter Software upgrade).
Set Type. This information is very helpful for a helpdesk/ workshop as reference for further diagnosis. In this way, it is not necessary for the customer to look at the rear of the TV-set. Note that if an NVM is replaced or is initialized after corruption, this set type has to be re-written to NVM. ComPair will foresee a possibility to do this.
Production Code. Displays the production code (the serial number) of the TV. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM. ComPair will foresee a possibility to do this.
Code 1. Gives the latest five errors of the error buffer. As soon as the built-in diagnose software has detected an error the buffer is adapted. The last occurred error is displayed on the leftmost position. Each error code is displayed as a 2-digit number. When less than 10 errors occur, the rest of the buffer is empty (00). See also paragraph Error Codes for a description.
Code 2. Gives the first five errors of the error buffer. See also paragraph Error Codes for a description.
Headphone Volume. Gives the last status of the headphone volume, as set by the customer. The value can vary from 0 (volume is minimum) to 100 (volume is maximum). Change via”MENU”, “TV”, “SOUND”, “HEADPHONE VOLUME”.
Dolby. Indicates whether the received transmitter transmits Dolby sound (“ON”) or not (“OFF”). Attention: The presence of Dolby can only be tested by the software on the Dolby Signaling bit. If a Dolby transmission is received without a Dolby Signaling bit, this indicator will show “OFF” even though a Dolby transmission is received.
Sound Mode. Indicates the by the customer selected sound mode (or automatically chosen mode). Possible values are “STEREO” and “VIRTUAL DOLBY SURROUND”. Change via “MENU”, “TV”, “SOUND”, “SOUND MODE”. It can also have been selected automatically by signaling bits (internal software).
Tuner Frequency. Not applicable for US sets.
Digital Processing. Indicates the selected digital mode. Possible values are “STANDARD” and “PIXEL PLUS”. Change via “MENU”, “TV”, “PICTURE”, “DIGITAL  PROCESSING”.
TV System. Gives information about the video system of the selected transmitter.
– M: NTSC M signal received
– ATSC: ATSC signal received
Center Mode. Not applicable.
DNR. Gives the selected DNR setting (Dynamic Noise Reduction), “OFF”, “MINIMUM”, “MEDIUM”, or “MAXIMUM”. Change via “MENU”, “TV”, “PICTURE”, “DNR”
Noise Figure. Gives the noise ratio for the selected transmitter. This value can vary from 0 (good signal) to 127 (average signal) and to 255 (bad signal). For some software versions, the noise figure will only be valid when “Active Control” is set to “medium” or “maximum” before activating CSM.
Source. Indicates which source is used and the video/ audio signal quality of the selected source. (Example: Tuner, Video/NICAM) Source: “TUNER”, “AV1”, “AV2”, “AV3”, “HDMI 1”, “SIDE”. Video signal quality: “VIDEO”, “SVIDEO”, “RGB 1FH”, “YPBPR 1FH 480P”, “YPBPR 1FH 576P”, “YPBPR 1FH 1080I”, “YPBPR 2FH 480P”, “YPBPR 2FH 576P”, “YPBPR 2FH 1080I”, “RGB 2FH 480P”, “RGB 2FH 576P” or “RGB 2FH 1080I”. Audio signal quality: “STEREO”, “SPDIF 1”, “SPDIF 2”, or “SPDIF”.
Audio System. Gives information about the audible audio
system. Possible values are “Stereo”, ”Mono”, “Mono selected”, “Analog In: No Dig. Audio”, “Dolby Digital 1+1”, “Dolby Digital 1/0”, “Dolby Digital 2/0”, “Dolby Digital 2/1”, “Dolby Digital 2/2”, “Dolby Digital 3/0”, “Dolby Digital 3/1”, “Dolby Digital 3/2”, “Dolby Digital Dual I”, “Dolby Digital Dual II”, “MPEG 1+1”, “MPEG 1/0”, “MPEG 2/0”. This is the same info as you will see when pressing the “INFO” button in normal user mode (item “signal”). In case of ATSC receiving there will be no info displayed.
Tuned Bit. Indicates if the selected preset is automatically tuned (via “Automatic Installation” in the setup menu) or via the automatic tuning system of the TV. In this case “Tuned bit” will show “YES”. If the TV was not able to auto-tune to the correct frequency, this item will show “NO”. So if “NO” is displayed, it could indicate that the customer has manually tuned to a frequency which was too far from a correct frequency, that the TV was not able to auto-tune any more.
Preset Lock. Indicates if the selected preset has a child lock: “LOCKED” or “UNLOCKED”. Change via “MENU”, “TV”, “CHANNELS”, “CHANNEL LOCK”.
Lock After. Indicates at what time the channel lock is set: “OFF” or e.g. “18:45” (lock time). Change “MENU”, “TV”,“CHANNELS”, “LOCK AFTER”.
TV Ratings Lock. Indicates the “TV ratings lock” as set by the customer. Change via “MENU”, “TV”, “CHANNELS”, “TV RATINGS LOCK”. Possible values are: “ALL”, “NONE”, “TV-Y”, “TV-Y7”, “TV-G”, “TV-PG”, “TV-14” and “TV-MA”.
Movie Ratings Lock. Indicates the “Movie ratings lock” as set by the customer. Change via “MENU”, “TV”, “CHANNELS”, “MOVIE RATINGS LOCK”. Possible values are: “ALL”, “NR”, “G”, “PG”, “PG-13”, “R”, “NC-17” and “X”.
V-Chip Tv Status. Indicates the setting of the V-chip as applied by the selected TV channel. Same values can be shown as for “TV RATINGS LOCK”.
V-Chip Movie Status. Indicates the setting of the V-chip as applied by the selected TV channel. Same values can be shown as for “MOVIE RATINGS LOCK”.
Options 1. Gives the option codes of option group 1 as set in SAM (Service Alignment Mode).
Options 2. Gives the option codes of option group 2 as set in SAM (Service Alignment Mode).
AVL. Indicates the last status of AVL (Automatic Volume Level): “ON” or “OFF”. Change via “MENU”, “TV”, “SOUND”, “AVL”. AVL can not be set in case of digital audio reception (e.g. Dolby Digital or AC3)
Delta Volume. Indicates the last status of the delta volume for the selected preset as set by the customer: from “-12” to “+12”. Change via “MENU”, “TV”, “SOUND”, “DELTA VOLUME”.
HDMI key validity. Indicates the key’s validity.
IEEE key validity. Indicates the key’s validity (n.a.).
POD key validity. Indicates the key’s validity (n.a.).
Digital Signal Quality. Indicates quality of the received digital signal (0= low).
How to Exit CSM
Press any key on the RC-transmitter (with exception of the “CHANNEL +/-”, “VOLUME”, “MUTE” and digit (0-9) keys)
The Blinking LED Procedure
The blinking LED procedure can be split up into two situations:
• Blinking LED procedure in case of a protection detected by the stand-by processor. In this case the error is automatically blinked. This will be only one error, namely the one that is causing the protection. Therefore, you do not have to do anything special, just read out the blinks. A long blink indicates the decimal digit, a short blink indicates the units.
• Blinking LED procedure in the “on” state. Via this procedure, you can make the contents of the error buffer visible via the front LED. This is especially useful for fault finding, when there is no picture. When the blinking LED procedure is activated in the “on” state, the front LED will show (blink) the contents of the error-buffer. Error-codes > 10 are shown as follows:
1. “n” long blinks (where “n” = 1 - 9) indicating decimal digit,
2. A pause of 1.5 s,
3. “n” short blinks (where “n”= 1 - 9),
4. A pause of approx. 3 s.
5. When all the error-codes are displayed, the sequence finishes with a LED blink of 3 s,
6. The sequence starts again.
Example: Error 12 9 6 0 0.
After activation of the SDM, the front LED will show:
1. 1 long blink of 750 ms (which is an indication of the decimal digit) followed by a pause of 1.5 s,
2. 2 short blinks of 250 ms followed by a pause of 3 s,
3. 9 short blinks followed by a pause of 3 s,
4. 6 short blinks followed by a pause of 3 s,
5. 1 long blink of 3 s to finish the sequence,
6. The sequence starts again.
How to Activate
Use one of the following methods:
Activate the SDM. The blinking front LED will show the entire contents of the error buffer (this works in “normal operation” mode).
Transmit the commands “MUTE” - “062500” - “OK” with a normal RC. The complete error buffer is shown. Take notice that it takes some seconds before the blinking LED starts.
• Transmit the commands “MUTE” - “06250x” - “OK” with a normal RC (where “x” is a number between 1 and
5). When x= 1 the last detected error is shown, x= 2 the second last error, etc.... Take notice that it takes some seconds before the blinking LED starts.
Software Protections
Most of the protections and errors use either the stand-by microprocessor or the VIPER controller as detection device. Since in these cases, checking of observers, polling of ADCs,
filtering of input values are all heavily software based, these protections are referred to as software protections. There are several types of software related protections, solving a variety of fault conditions:
Protections related to supplies: check of the 12V, +5V, +8V6, +1.2V, +2.5V and +3.3V.
Protections related to breakdown of the safety check mechanism. E.g. since a lot of protection detections are done by means of the VIPER, failing of the VIPER communication will have to initiate a protection mode since safety cannot be guaranteed anymore.
Remark on the Supply Errors
The detection of a supply dip or supply loss during the normal playing of the set does not lead to a protection, but to a cold reboot of the set.
Protections during Start-up During TV start-up, some voltages and IC observers are actively monitored to be able to optimize the start-up speed, and to assure good operation of all components. If these monitors do not respond in a defined way, this indicates a malfunction of the system and leads to a protection. As the observers are only used during start-up, they are described in the start-up flow in detail (see paragraph “Stepwise Start-up").
Hardware Protections
There is one hardware protection in this chassis: “Audio DC Protection”. This protection occurs when there is a DC voltage on the speakers. In that case the main supply is switched "off", but the stand-by supply is still working. For the Samsung V4 PDP displays, the 8V6 supply is switched "off" and the LED on the display’s Main Supply blinks eleven times, which means there is an overvoltage protection. The front LED of the TV will blink error 7 (8V6 error). In case of LCD supplies, the 12V supply will drop. This will be
detected by the stand-by processor, which will start blinking the 12 V error (error 12).
Repair Tip
• It is possible that you have an audio DC protection because of an interruption in one or both speakers (the DC voltage that is still on the circuit cannot disappear through the speakers).
Fault Finding and Repair Tips
Read also paragraph "Error Codes" - "Extra Info".
Exit “Factory Mode”
When an "F" is displayed in the screen's right corner, this means that the set is in "Factory" mode, and it normally happens after a new SSB has been mounted. To exit this mode, push the "VOLUME minus" button on the TV's keyboard control for 5 seconds and restart the set
DC/DC Converter
• The best way to find a failure in the DC/DC converters is to check their starting-up sequence at power "on" via the Mains/AC Power cord, presuming that the Stand-by Processor is operational.
• If the input voltage of the DC/DC converters is around 12 V (measured on the decoupling capacitors 2U17/2U25/ 2U45) and the ENABLE signals are "low" (active), then the output voltages should have their normal values.
• First, the Stand-by Processor activates the +1V2 supply (via ENABLE-1V2).
• Then, after this voltage becomes present and is detected OK (about 100 ms), the other two voltages (+2V5 and
+3V3) will be activated (via ENABLE-3V3).
• The current consumption of controller IC 7U00 is around 20 mA (that means around 200 mV drop voltage across resistor 3U22).
• The current capability of DC/DC converters is quite high (short-circuit current is 7 to 10 A), therefore if there is a linear integrated stabilizer that, for example delivers 1.8V from +3V3 with its output overloaded, the +3V3 stays usually at its normal value even though the consumption from +3V3 increases significantly.
• The +2V5 supply voltage is obtained via a linear stabilizer made with discrete components that can deliver a lot of current. Therefore, in case +2V5 (or +2V5D) is shortcircuited to GND, the +3V3 will not have the normal value but much less.
• The supply voltage +12VSW is protected for over-currents by fuse 1U04.
Fault Finding
Symptom: +1V2, +2V5, and +3V3 not present (even for a short while ~10ms).
1. Check 12V availability (fuse 1U01, resistor 3U22, power MOS-FETs) and enable signal ENABLE-1V2 (active low).
2. Check the voltage on pin 9 (1.5 V).
3. Check for +1V2 output voltage short-circuit to GND that can generate pulsed over-currents 7-10 A through coil 5U03.
4. Check the over-current detection circuit (2U12 or 3U97 interrupted).
Symptom: +1V2 present for about 100 ms. Supplies +2V5 and +3V3 not rising.
1. Check the ENABLE-3V3 signal (active "low").
2. Check the voltage on pin 8 (1.5 V).
3. Check the under-voltage detection circuit (the voltage
on collector of transistor 7U10-1 should be less than 0.8 V).
4. Check for output voltages short-circuits to GND (+3V3, +2V5 and +2V5D) that generate pulsed over-currents of 7-10 A through coil 5U00.
5. Check the over-current detection circuit (2U18 or 3U83 interrupted).
Symptom: +1V2 OK, but +2V5 and +3V3 present for about 100 ms. Cause: The SUPPLY-FAULT line stays "low" even though the +3V3 and +1V2 is available. The Stand-by Processor is detecting that and switches all supply voltages "off".
1. Check the drop voltage across resistor 3U22 (this could be too high)
2. Check if the +1V2 or +3V3 are higher than their normal values. This can be due to defective DC feedback of the respective DC/DC converter (3U18 or 3UA7).
Symptom: +1V2, +2V5, and +3V3 look okay, except the ripple voltage is increased (audible noise can come from the filtering coils 5U00 or 5U03).
Cause: Instability of the frequency and/or duty cycle of one or both DC/DC converters.
– Check resistor 3U06, the decoupling capacitors, the AC feedback circuits (2U20 + 2U21 + 3U14 + 3U15 for +1V2 or 2U19 + 2U85 + 3U12 + 3U13 for +3V3), the compensation capacitors 2U09, 2U10, 2U23 and 2U73, and IC 7U00.
Note 1: If fuse 1U01 is broken, this usually means a pair of defective power MOSFETs (7U01 or 7U03). Item 7U00 should be replaced as well in this case.