Monday, October 05, 2015

MUTOH VALUEJET 1304 ERROR CODES AND SOLUTIONS

MUTOH VALUEJET 1304

ERROR CODES AND SOLUTIONS  

CPU SYSTEM SERIOUS ERRORS
E016 ­ Interrupt [00] ­ Interruption exception error
Interruption exception error: Abnormal condition in interruption process.
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's
E016 ­ TLB Modif [01] ­ Command border exception/TLB exception
Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's
E016 ­ TLB­L/I [02] ­ Data border exception/TLB exception
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's3. Check serial number of the printer.
4. Main board assembly may be defective.
 E016 ­ TLB­S [03] ­ Data border exception/TLB exception (store) error
Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
E016 ­ AddErr­L/I [04] ­ Address exception error (load or command fetch)
Address exception error (load or command fetch): Address error in command load or fetch
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's3. Check serial number of the printer.
4. Main board assembly may be defective.
E016 ­ AddErr­S [05] ­ Address exception error (store)
Address exception error (store): Address error in saving process.
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's3. Check serial number of the printer.
4. Main board assembly may be defective.
E016 ­ BusErr­I [06] ­ Pass exception error (command fetch)
Pass exception error (command fetch): Address error in command loading or storing
Check item
1. Check serial number of the printer.
2. Main board assembly may be defective
E016 ­ BusErr­L [07] ­ Bus exception error (load or store)
Bus exception error (load or store): Bus error in command loading or storing
Check item
1. Check serial number of the printer.
2. Main board assembly may be defective
E016 ­ SystemCall [08] ­ System call exception error
System call exception error: Abnormal condition in system call
Check item
1. Check serial number of the printer.
2. Main board assembly may be defective
E016 ­ BreakPoint [09] ­ Break point exception error
Break point exception error: Abnormal condition in break point
Check item
1. Check serial number of the printer.
2. Main board assembly may be defective
E016 ­ Reserverd [10] ­ Reserved command exception error
Reserved command exception error: Abnormal condition in reserved command
Check item
1. Check serial number of the printer.
2. Main board assembly may be defective
E016 ­ Copro [11] ­ Coprocessor disabled exception error
Coprocessor disabled exception error: Abnormal condition in coprocessor
Check item
1. Check serial number of the printer.
2. Main board assembly may be defective
E016 ­ Overflow [12] ­ Arithmetic overflow exception error
Arithmetic overflow exception error: Overflow occurs
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's.)
3. Check serial number of the printer.
4. Main board assembly may be defective.
E016 ­ Trap [13] ­ Trap exception error
Trap exception error: Trap occurs
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's.)
3. Check serial number of the printer.
4. Main board assembly may be defective.
E016 ­ Floating [15] ­ Floating point exception error
Floating point exception error: Abnormal condition in floating point process
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's.)
3. Check serial number of the printer.
4. Main board assembly may be defective.
E016 ­ WatchDog [32] ­ Watchdog time­out exception error
Watchdog time-out exception error: Time-out in watchdog
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's.)
3. Check serial number of the printer.
4. Main board assembly may be defective.
E016 ­ Abort Err [33] ­ Abort error
Abort error: Process aborted
Check item
1. Check AC power supply and printer surrounding equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user's.)
3. Check serial number of the printer.
4. Main board assembly may be defective.
MECHANICAL SERIOUS ERRORS
E065 ­ PF motor ­ Abnormal condition in PF motor (X­axis)
Abnormal condition in PF motor (X-axis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
Check item
1. Check error history from "Test7: Record." of selfdiagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life2: PF Motor" of self-diagnosis function, and check if "X motor error" occurs.
3. Check "Encoder: PF" from "Test5: Encoder" of selfdiagnosis function.
4. PF motor assembly may be defective.
5. Main board assembly may be defective.
Action
Check connection of following main board assembly connectors.
• PF motor cable assembly connector: J20
• PF_ENC assembly connector: J12
• If NG, check connection of main board assembly connector: J12.
• Replace PF motor assembly.
• Replace main board assembly
E066 ­ CR motor ­ Abnormal condition in CR motor (Y­axis)
Abnormal condition in CR motor (Yaxis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
Check item
1. Check error history from "Test7: Record" of selfdiagnosis function.
2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly.
3. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life1: CR motor" of self-diagnosis function, and check if "Y motor error" occurs.
Action
• Clean and lubricate CR rail roller guide.
• Check connection of following connectors. Main board:
• CR motor assembly connector: J21
• CR cable connector: J9 - J11 CR board:
• CR cable connector: J201 - J205
E067 ­ PF encoder ­ Abnormal condition in media feed amount (X­axis)
Abnormal condition in media feed amount (Xaxis) during printer operation. Displayed if there is no feedback from encoder.
Check item
1. Check error history from "Test7: Record" of “Check2: Test” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life2: PF Motor" of self-diagnosis function, and check if "X motor error" occurs.
3. Check "Encoder: PF" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
4. PF motor assembly may be defective.
5. Main board assembly may be defective.
Action
Check connection of following main board assembly connectors.
• PF motor cable assembly connector: J20
• PF_ENC assembly connector: J12
• If NG, check connection of main board assembly connector: J12.
• Replace PF motor assembly.
• Replace main board assembly.
E068 ­ CR encoder ­ Abnormal condition in head travel distance (Y­axis)
Abnormal condition in head travel distance (Yaxis) during printer operation. Displayed if there is no feedback from encoder.
Check item
1. Check error history from of “Check2: Test” - "Test7: Record" - “Record2: Error” of self-diagnosis function.
2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly.
3. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life1: CR motor" of self-diagnosis function, and check if "Y motor error" occurs.
Action
• Clean and lubricate CR rail roller guide.
• Check connection of following connectors. Main board:
• CR motor assembly connector: J21
• CR cable connector: J9 - J11 CR board:
• CR cable connector: J201 - J205.
E069 ­ PF time­out ­ Time­out condition in media feed amount (X­axis)
Time-out condition in media feed amount (Xaxis) during printer operation. Displayed if pressure roller does not reach the defined position.
Check item
1. Check error history from “Check2: Test” - "Test7: Record" - “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life2: PF Motor" of self-diagnosis function, and check if "X motor error" occurs.
3. Check "Encoder: PF" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
4. PF motor assembly may be defective.
5. Main board assembly may be defective.
Action
Check connection of following main board assembly connectors.
• PF motor cable assembly connector: J20
• PF_ENC assembly connector: J12
• If NG, check connection of main board assembly connector: J12.
• Replace PF motor assembly.
• Replace main board assembly
E070 ­ CR time­out ­ Time­out condition in head travel distance (Y­axis)
Time-out condition in head travel distance (Yaxis) during printer operation. Displayed if carriage does not reach the defined position.
Check item
1. Check error history from “Check2: Test” - "Test7: Record" - “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life2: PF Motor" of self-diagnosis function, and check if "X motor error" occurs.
3. Check "Encoder: PF" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
4. Check if Main Power Board normally supplies DC24V.
5. PF motor assembly may be defective.
6. Main board assembly may be defective.
Action
Check connection of following main board assembly connectors.
• PF motor cable assembly connector: J20
• PF_ENC assembly connector: J12
• If NG, check connection of main board assembly connector: J12.
• Replace PF motor assembly.
• Replace main board assembly.
E071 ­ PF overcurrent ­ Overload condition in PF motor (X­axis)
Overload condition in PF motor (X-axis) during printer operation
Check item
1. Check error history from “Check2: Test” - "Test7: Record" - “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life2: PF Motor" of self-diagnosis function, and check if "X motor error" occurs.
3. Check "Encoder: PF" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
4. Check if Main Power Board normally supplies DC24V.
5. PF motor assembly may be defective.
6. Main board assembly may be defective.
7. Check if T fence is contaminated or worn out.
8. Check "CR Encoder" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
9. Main board assembly may be damaged.
Action
• If grease or dust collect: Wipe fence with a dry cloth.
• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.
• If contamination or deposit is too heavy: Replace T fence.
a) If NG: Check following cable connection.
• CR board assembly connector J207
b) Replace following parts.
• T fence
• CR motor assembly
• CR board assembly
• CR cable
• Replace main board assembly
E072 ­ CR overcurrent ­ Overload condition in CR motor (Yaxis)
Overload condition in CR motor (Yaxis) during printer operation
Check item
1. Check error history from “Check2: Test” - "Test7: Record" - “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life2: PF Motor" of self-diagnosis function, and check if "X motor error" occurs.
3. Check "Encoder: PF" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
4. Check if Main Power Board normally supplies DC24V.
5. PF motor assembly may be defective.
6. Main board assembly may be defective.
7. Check if T fence is contaminated or worn out.
8. Check "CR Encoder" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
9. Main board assembly may be damaged.
Action
• If grease or dust collect: Wipe fence with a dry cloth.
• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.
• If contamination or deposit is too heavy: Replace T fence.
a) If NG: Check following cable connection.
• CR board assembly connector J207
b) Replace following parts.
• T fence
• CR motor assembly
• CR board assembly
• CR cable
• Replace main board assembly
E074 ­ CR2 overcurrent ­ Overload condition in CR motor (Yaxis)
Overload condition in CR motor (Yaxis) during printer operation
Check item
1. Check error history from “Check2: Test” - "Test7: Record" - “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10: Endurance” of "Life2: PF Motor" of self-diagnosis function, and check if "X motor error" occurs.
3. Check "Encoder: PF" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
4. Check if Main Power Board normally supplies DC24V.
5. PF motor assembly may be defective.
6. Main board assembly may be defective.
7. Check if T fence is contaminated or worn out.
8. Check "CR Encoder" from "Test5: Encoder" of “Check2: Test” of self-diagnosis function.
9. Main board assembly may be damaged.
Action
• If grease or dust collect: Wipe fence with a dry cloth.
• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.
• If contamination or deposit is too heavy: Replace T fence.
a) If NG: Check following cable connection.
• CR board assembly connector J207
b) Replace following parts.
• T fence
• CR motor assembly
• CR board assembly
• CR cable
• Replace main board assembly
E075 ­ Head Cable ­ Abnormal condition in head cable or head thermistor.
Abnormal condition in head cable or head thermistor.
Check item
1. Check connection of head cable connectors on CR board assembly side and head side.
• Is head cable inserted obliquely?
• Is it locked securely?
2. Is head cable broken?
3. Head thermistor may be faulty
Action
Reconnect head cable.
Replace head cable.
Replace Print head assembly.
E076 ­ Pre­heater system ­ Abnormal condition in pre­heater system
Abnormal condition in pre-heater system (thermistor, heater).
Check item
Disconnection of connector, wrong wiring, or heater malfunction of thermistor and heater may be occurred.
Action
1. Reconnect connector of thermistor and heater.
2. Check connection of board section.
3. Replace heater.
E077 ­ Platen Heat ­ Abnormal condition in platen heater system
Abnormal condition in platen heater system (thermistor, heater).
Check item
Disconnection of connector, wrong wiring, or heater malfunction of thermistor and heater may be occurred
Action
1. Reconnect connector of thermistor and heater.
2. Check connection of board section.
3. Replace heater.
E078 ­ After Heat ­ Abnormal condition in after­heater system
Abnormal condition in after-heater system (thermistor, heater).
Check item
Disconnection of connector, wrong wiring, or heater malfunction of thermistor and heater may be occurred
Action
1. Reconnect connector of thermistor and heater.
2. Check connection of board section.
3. Replace heater.
E079 ­ Commu. ­ Abnormal condition in serial communication
Abnormal condition in serial communication between main board to controller board during printing operation.
Check item
• Communication cable may be faulty.
• F/W on controller board may be faulty.
• Main board assembly may be damaged.
• Controller board assembly may be faulty.
• Power board assembly may be damaged.
Action
1. Check connection between main board to controller board.
2. Check connection between junction board to controller board.
3. Check firmware version and install the latest version.
4. Replace controller board or main board.
5. Replace power board assembly.
E080 ­ Junction ­ Abnormal condition in serial communication
Abnormal condition in serial communication between junction board to controller board during printing operation.
Check item
• Communication cable may be faulty.
• F/W on controller board may be faulty.
• Main board assembly may be damaged.
• Controller board assembly may be faulty.
• Power board assembly may be damaged.
Action
1. Check connection between main board to controller board.
2. Check connection between junction board to controller board.
3. Check firmware version and install the latest version.
4. Replace controller board or main board.
5. Replace power board assembly.
 E081 ­ CR origin ­ CR_HP detection is not possible.
CR_HPdetection is not possible.
Check item
1. Check CR_HP sensor from "Sen1: CR Origin" of self diagnosis function.
2. CR_HP sensor may be damaged.
3. Main board assembly may be damaged.
Action
• Check connection of CR_HP sensor cable assembly connector.
• Replace CR_HP sensor.
• Replace main board assembly.
E082 ­ Wiper sensor ­ Abnormal condition in wiper sensor.
Abnormal condition in wiper sensor.
Check item
• Wiper sensor assembly may be faulty.
• Maintenance assembly may be damaged.
• Main board assembly may be faulty.
Action
1. Check connection of wiper sensor connector.
2. Replace wiper sensor.
3. Replace wiper origin cable assembly.
4. Replace pump cap assembly.
5. Replace main board assembly.
E084 ­ Head Dist. ­ Installed head is incorrect.
Installed head is incorrect
Check item
Installed head is not manufactured by other vendor.
Action
Replace head.
E085 ­ Head overheat ­ Abnormal condition in head driver.
Abnormal condition in head driver
Check item
Main board assembly may be damaged.
Action
Replace main board assembly
E086 ­ Head OVP ­ Abnormal condition in head driver.
Abnormal condition in head driver.
Check item
Head or head cable may be damaged.
Action
1. Check connection of head cable.
2. Replace head.
E087 ­ H Trans Th ­ Abnormal condition in head transistor.
Abnormal condition in head transistor.
Check item
Temperature abnormality of head transistor on main board or sensor abnormality of thermistor may be occurred.
Action
1. Replace thermistor.
2. Replace main board.
E097 ­ NVRAM ­ Abnormal condition in NVRAM.
Check item
• The input voltage of AC inlet may be too high.
• HEATER CONT board assembly may be damaged.
Action
1. Supply power to the AC inlet with proper voltage.
2. Replace HEATER CONT board assembly.
E118 ­ E121 error sub tank Lo [KCMY]
Abnormal condition in NVRAM
Action
Replace main board assembly.