SAMSUNG SMART TV PROBLEMS AND SOLUTION
I tried to set up BGM in Media play. I can select a file but I
cannot configure the Mood settings.
An explanation of Media play
The BGM shuffle and Mood settings are only available when the Music DB configuration is complete. Enter the Music category and complete the Music DB configuration first.
The BGM shuffle and Mood settings are only available when the Music DB configuration is complete. Enter the Music category and complete the Music DB configuration first.
I cannot enter Photos, Music or Movie after running Media play.
An explanation of Media play
An explanation of Media play
Check if the USB memory contains MP3 or JPEG files.
Photo thumbnails are not displayed in the Photo category.
An explanation of Media play
This may occur when the photo format is not supported by the TV or the JPEG files do not include thumbnails.
An explanation of Media play
This may occur when the photo format is not supported by the TV or the JPEG files do not include thumbnails.
Video thumbnails are not displayed in the Movie category.
An explanation of Media play
A video thumbnail is only displayed when the video has been played at least once.
An explanation of Media play
A video thumbnail is only displayed when the video has been played at least once.
The JPEG files on the USB memory are not in the list.
An explanation of Media play
Files with a path longer than 256 characters will not be displayed.
An explanation of Media play
Files with a path longer than 256 characters will not be displayed.
I have connected a digital camera, but I cannot browse the
folders.
An explanation of Media play
When a device is connected in PTP mode, a browsing folder is not supported.
When a device is connected in PTP mode, a browsing folder is not supported.
I cannot play the currently highlighted file.
An explanation of Media play
Check if another file is selected (checked). The selected file will be played.
Check if another file is selected (checked). The selected file will be played.
I want to know about supported photo color formats.
An explanation of Media play
The RGB, YUV, YCbCr, CMYK, YCCK, GRAY formats are supported.
An explanation of Media play
The RGB, YUV, YCbCr, CMYK, YCCK, GRAY formats are supported.
I want to know about the maximum supported photo resolution.
An explanation of Media play
The maximum resolution is 15360x8640 pixels.
An explanation of Media play
The maximum resolution is 15360x8640 pixels.
I want to know about supported music sampling frequencies.
An explanation of Media play
Supported frequencies are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 Khz.
An explanation of Media play
Supported frequencies are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 Khz.
I cannot play MP3 files downloaded from websites. (Paid MP3
download sites such as Melon)
An explanation of Media play
Playing DRM files (used to protect content) is not supported.
An explanation of Media play
Playing DRM files (used to protect content) is not supported.
I want to know about supported USB devices.
An explanation of Media play
The TV only supports devices that do not support the Mass Storage Class or PTP Class. Devices are not supported when they are connected to the TV via a USB hub. Supporting USB devices that require an additional device driver installation is not guaranteed.
An explanation of Media play
The TV only supports devices that do not support the Mass Storage Class or PTP Class. Devices are not supported when they are connected to the TV via a USB hub. Supporting USB devices that require an additional device driver installation is not guaranteed.
The supported photo play is slow.
An explanation of Media play
Since the TV does not use caching unlike for a PC, it make take some time to display a high-resolution photo.
Since the TV does not use caching unlike for a PC, it make take some time to display a high-resolution photo.
I cannot play paid MP3 files.
An explanation of Media play
If the MP3 file is a DRM (Copy Protected) file, the file will not be played.
If the MP3 file is a DRM (Copy Protected) file, the file will not be played.
I cannot play a digital camera that supports PTP.
An explanation of Media play
Check the PTP mode of the digital camera. It will not work in Printer Connection mode.
An explanation of Media play
Check the PTP mode of the digital camera. It will not work in Printer Connection mode.
I cannot use the morning call function with a digital camera
that supports PTP.
An explanation of Media play
A morning call cannot be set with a PTP device.
An explanation of Media play
A morning call cannot be set with a PTP device.
I have changed the device settings to MSC connection mode after
connecting PTP or during an operation, but the device is not recognized.
An explanation of Media play
Switching the connection mode between MSC and PTP after a connection is made or during anoperation is not supported. You can only change the digital camera connection mode after disconnecting it.
An explanation of Media play
Switching the connection mode between MSC and PTP after a connection is made or during anoperation is not supported. You can only change the digital camera connection mode after disconnecting it.
The WLAN does not work.
An explanation of Media play
Equipment other than the WLAN USB stick supplied by Samsung Electronics (as a bundle) will not work. The sharer must support IEEE 801.11 g/b. IEEE 801.11 n is supported.
Equipment other than the WLAN USB stick supplied by Samsung Electronics (as a bundle) will not work. The sharer must support IEEE 801.11 g/b. IEEE 801.11 n is supported.
I cannot find Internet Sharer in the Wlan settings menu.
An explanation of Wiselink Pro
Only InfraStructure mode of the sharer is supported. Ad-Hoc mode is not supported. If multiple sharers are being used, configure them so that they do not use the same channel. Set up the sharer to not control the ICMP so that it answers the Ping test.
An explanation of Wiselink Pro
Only InfraStructure mode of the sharer is supported. Ad-Hoc mode is not supported. If multiple sharers are being used, configure them so that they do not use the same channel. Set up the sharer to not control the ICMP so that it answers the Ping test.
The WLAN data rate is slow.
An explanation of Wiselink Pro
If the distance from the sharer is too far, the operation may slow or the sharer may not be found. If there is an obstacle, wall or electronic device between the TV and the sharer, the operation may slow or the sharer may not be found due to a difficulty in communication.
If the distance from the sharer is too far, the operation may slow or the sharer may not be found. If there is an obstacle, wall or electronic device between the TV and the sharer, the operation may slow or the sharer may not be found due to a difficulty in communication.
The DLNA server that I could see on the TV has suddenly
disappeared. What should I do?
PC Share Manager Search
1.Check if the PC is turned off.
PC Share Manager Search
1.Check if the PC is turned off.
2. Check if the Samsung TV is set to reject
connections in the access control menu of the Samsung PC Share Manager. If so,
change the setting to allow connections.
3.Check if the LAN cable is connected to the
PC and the TV.
Although the Samsung PC server is on, a message pops up informs
you that the Samsung server is off.
PC Share Manager Search
When the shared folder of the server is reconfigured, the DLNA server function stops temporarily and then resumes after the reconfiguration is completed. When the server is renamed, the DLNA server function also temporarily stops and then resumes.
PC Share Manager Search
When the shared folder of the server is reconfigured, the DLNA server function stops temporarily and then resumes after the reconfiguration is completed. When the server is renamed, the DLNA server function also temporarily stops and then resumes.
I have registered a file with the Samsung PC Share Manager to
watch it on the TV, but I cannot find the file on the TV. What should I do?
Content Sharing
Content Sharing
1. The Share function is not provided for
every file. Files in a format that is not supported by DLNA are not displayed on
the TV even if they are displayed on a PC. Please accept our apologies, we are
working on this.
2. Check if the folder with the files registered to Samsung PC Share Manager is shared. The folder should be also shared.
3. Check if you have clicked the Apply button after sharing the folder including the file. If you are unsure about this, please click the button again and recheck if the file is displayed after a while.
2. Check if the folder with the files registered to Samsung PC Share Manager is shared. The folder should be also shared.
3. Check if you have clicked the Apply button after sharing the folder including the file. If you are unsure about this, please click the button again and recheck if the file is displayed after a while.
I can see the folders shared through the PC Share Manager, but I
cannot see the files.
Content Sharing
Since
it shows only files corresponding to the Image, Music, and Movie categories,
files that do not correspond to these categories may not be displayed.
The 2x and 3x Fast Forward video function on the PC connected to
the network does not work.
DLNA Video Play
DLNA Video Play
The function that supports playing a video on
a PC connected over the network does not support the 2x and 3x Fast Forward
functions.
Video is played intermittently.
DLNA Video Play
Check if the network is stable. Check if the
network cable is properly connected and if the network is not overloaded. If
there is a wireless network section between the server and the DTV, the communications
environment may be unstable.
Pressing the Pause key while a video or music file is playing
does not work. The Seek function does not work either.
DLNA Video Play
DLNA Video Play
The
Pause function may not be supported depending on the content provided by the
DLNA server or the server. The Seek function is also not supported.
I cannot move folders and files or cannot copy them by Dragging
& Dropping them in the PC Share Manager program.
PC Share Manager function
The PC Share Manager program provides file sharing with a PC and the TV and does not provide those functions.
PC Share Manager function
The PC Share Manager program provides file sharing with a PC and the TV and does not provide those functions.
I changed New DTV replacing older one. However, after changing
the DTV, I cannot discover PC Server, though I use same IP address which I used
before.
Access control function runs based solery on MAC address of target device.
You should set new DTV as “accept” in PC share manager Menu->SHARE->Set Device Policy
Access control function runs based solery on MAC address of target device.
You should set new DTV as “accept” in PC share manager Menu->SHARE->Set Device Policy
I cannot play a video file.
DLNA Video Play
Only videos recorded by specific Samsung
camcorders and digital cameras can be played. Other videos may or may not be
played depending on the resolution and format.
I can see visuals but I cannot hear audio when playing a video.
DLNA Video Play
DLNA Video Play
If the audio format is not supported or the
file is a noninterleaved file, only video is played
I cannot play files with the wmv or flv extension.
DLNA Video Play
The video play function is not supported for
files with these extensions.
I cannot use the 20 second Seek function while playing at 2x
Fast Forward.
DLNA Video Play
DLNA Video Play
To use
the Seek function while playing at 2x Fast Forward, press the Play button to
first make the playing speed normal. After that, you will be able to use the Seek
function.
Although I can play some files, I cannot play others even if
they have the same resolution and format.
DLNA Video Play
DLNA Video Play
For
unsupported videos, some videos at a certain resolution and format may be
played.
I can run Trick and Seek with a USB device, but I cannot run
Trick and Seek with DLNA.
DLNA Video Play
DLNA Video Play
For
DNLA, Trick is not supported. And only Seek is supported for PS and TS.
How can I show captions?
DLNA
Video Play
Only the first language is displayed.
When I enter Internet@TV, the “Connecting to the service...”
warning message box appears where I can select either Retry or Cancel, and I cannot
enter Internet@TV. (The Panel Bar is not displayed.)
An explanation of Internet@TV
This happens when normal information is not received from the Internet@TV after purchasing the TV. In this case, connect the Internet cable and then try again.
An explanation of Internet@TV
This happens when normal information is not received from the Internet@TV after purchasing the TV. In this case, connect the Internet cable and then try again.
Although I can enter Internet@TV, I cannot connect to the
service.
An
explanation of Internet@TV
This happens when Internet@TV has been properly connected at least once but the Internet is not currently connected. In this case, connect the Internet cable and try again.
This happens when Internet@TV has been properly connected at least once but the Internet is not currently connected. In this case, connect the Internet cable and try again.
When the network is connected, I cannot connect to some of the
information.
An explanation of Internet@TV
This happens when the CP sends incomplete information. In this case, reconnect to the Internet and try again.
An explanation of Internet@TV
This happens when the CP sends incomplete information. In this case, reconnect to the Internet and try again.
The Mode information of the News changes. (E.g. ‘Entertainment’
was in the News mode list, but it has been removed from the list.)
An explanation of Internet@TV
The Mode information of the News is simply displayed as it is provided by the CP and is not relevant to the TV.
The Mode information of the News is simply displayed as it is provided by the CP and is not relevant to the TV.
The displayed stock price is different from the current price.
An explanation of Internet@TV
The corresponding information is supplied by CP and is not relevant to the TV. The information provided by the CP is delayed information and the announcement informing the viewer that the information is delayed information is displayed in the service.
The corresponding information is supplied by CP and is not relevant to the TV. The information provided by the CP is delayed information and the announcement informing the viewer that the information is delayed information is displayed in the service.
I want to know how to enter the main screen.
An explanation of Contents Library
Press the [Menu] button, move to [Application] and select [Contents Library] from the sub menu to enter the main screen. Alternatively, press the [CONTENT] button from among the remote control hot keys to enter the main screen of the corresponding service.
An explanation of Contents Library
Press the [Menu] button, move to [Application] and select [Contents Library] from the sub menu to enter the main screen. Alternatively, press the [CONTENT] button from among the remote control hot keys to enter the main screen of the corresponding service.
I want to know how to delete, copy or move the contents saved on
the TV to an external device.
An explanation of Content Library
Copying and Moving the default built-in contents is not supported.
Copying and Moving the default built-in contents is not supported.
I have heard that the TV has a built-in 2GB Flash memory. How
can I access the memory?
An explanation of Content Library
The built-in flash memory within the TV is only installed to support various TV features, and is not installed for users to save content. However, you can connect an external-type USB memory device to the TV and play the contents on the USB memory.
An explanation of Content Library
The built-in flash memory within the TV is only installed to support various TV features, and is not installed for users to save content. However, you can connect an external-type USB memory device to the TV and play the contents on the USB memory.
I want to perform a SlideShow with personal photos using the
Gallery function. How can I do this?
An explanation of Content Library
Images provided by Samsung.com or a 3rd party content provider linked to Samsung.com will not be played in the [Contents Library]. However, you can use the SlideShow function of WiseLink Pro.
An explanation of Content Library
Images provided by Samsung.com or a 3rd party content provider linked to Samsung.com will not be played in the [Contents Library]. However, you can use the SlideShow function of WiseLink Pro.
When I play a game for the second time, I want to resume from
the last scene in the previous run. How can I do this?
The built-in games in the [Contents Library] are basic casual games that do not support the game saving function.
The built-in games in the [Contents Library] are basic casual games that do not support the game saving function.
Pressing a remote control button while playing content
terminates the current service and shows the TV Source screen.
Pressing a channel related button on the remote control shows the TV Source screen. Take care to not press the Ch Up/Down, Pre. Ch, and Fav. Ch buttons by mistake.
Pressing a channel related button on the remote control shows the TV Source screen. Take care to not press the Ch Up/Down, Pre. Ch, and Fav. Ch buttons by mistake.
I have heard that the default built-in content is played by the
Adobe flash player. Therefore, I have downloaded Flash content from the
Internet and tried to play it from the USB memory device, but it does not play.
What is the problem?
The [Contents Library] does not support playing files other than the files authorized for playback by Samsung Electronics or files officially provided by a 3rd party content provider authorized by Samsung Electronics.
The [Contents Library] does not support playing files other than the files authorized for playback by Samsung Electronics or files officially provided by a 3rd party content provider authorized by Samsung Electronics.
I want to know how to download and play new content other than
the default built-in content.
An explanation of Content Library
New content will be supplied via Samsung.com. The content supplied by a 3rd party content provider will be supplied under the responsibility of the corresponding content provider.
An explanation of Content Library
New content will be supplied via Samsung.com. The content supplied by a 3rd party content provider will be supplied under the responsibility of the corresponding content provider.
I have downloaded content onto a USB memory device and inserted
the USB memory into the TV to play the content, but the TV does not work at
all.
An explanation of Content Library
Check if the USB device has been properly connected. If nothing appears on the screen even if the connection has been properly connected, enter the main screen of the Content Library and move to the USB content search screen by pressing the “Red” color button. If the TV fails to recognize the USB device, turn the TV off and then on again, reinsert the USB memory and repeat the above procedures.
An explanation of Content Library
Check if the USB device has been properly connected. If nothing appears on the screen even if the connection has been properly connected, enter the main screen of the Content Library and move to the USB content search screen by pressing the “Red” color button. If the TV fails to recognize the USB device, turn the TV off and then on again, reinsert the USB memory and repeat the above procedures.
Playing fails while playing content on an external-type USB
memory device.
An explanation of Content Library
Check the USB connection and try again.
An explanation of Content Library
Check the USB connection and try again.
I can see tiny amounts of alien substances when I look at the product
edge closely.
An explation of appearance
This product has been designed so that the color appears faint by coating the blank edges with transparent matter. The substances you see is due to the design and is not a defect of the product.
An explation of appearance
This product has been designed so that the color appears faint by coating the blank edges with transparent matter. The substances you see is due to the design and is not a defect of the product.
