SAMSUNG UE40D8000Y - UE46D8000Y - UE55D8000Y - UE60D8000Y
3D LED TV
TROUBLESHOOTING SERVICE MODE AND SOFTWARE UPDATE
TROUBLESHOOTING
No Power
SYMPTOM
The PD board relay does not work when connecting the power
cord.
The units appears to be dead.
The units appears to be dead.
CHECKPOINTS
The PD relay does not work when connecting the power cord if
the cables are improperly connected or the
Main Board or PD is not functioning. In this case, check the following:
Check the internal cable connection status inside the unit.
Check the fuses of each part.
Check the output voltage of PD.
Replace the Main Board.
Main Board or PD is not functioning. In this case, check the following:
Check the internal cable connection status inside the unit.
Check the fuses of each part.
Check the output voltage of PD.
Replace the Main Board.
Check the backlight on, when 28p cable unconnected ?
> Change 28p cable. Change Main Power
Assy.
Does proper Stand-By DC A5V appear at the PIN 4 of CN201?
> Does proper Stand-By DC A5V appear at the PIN 4 of CN201?.
Check ‘Main power input’ ? - PIN7 : B18VS - PIN11 : B13V -
PIN1 : B5V > Check ‘Main power input’ ? - PIN7 : B18VS - PIN11 : B13V - PIN1
: B5V
Does proper DC A3.3V appear at the pin3 of IC203? > Change
the IC203 or the Main Assy.
Does proper DC B3.3V appear at the pin8 of IC202, B9V appear
at 3pin of IC201? > Change the IC202, IC201 or the Main Assy.
Does proper Genoa-P core 3.3V,1.1V appear at C1009,C1035?
> Change the IC202, IC207 or the Main Assy.
Check power supplied to panel at C228" and where is
C228? > Check a other function(No picture part). Replace a LCD Panel
No Video (Analog PC signal)
SYMPTOM
Audio is normal but no picture is displayed on the screen.
CHECKPOINTS
Check the PC source
Check the Genoa-P
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the Genoa-P
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Does the signal appear at pin 1, 2, 3, 13, 14(R,G,B,H,V) of CN401?
> Change the PC cable. Change the
main PCB assembly.
Does the digital data appear at output of IC6001? >
Change the IC801 or the main PCB assembly.
Check the LVDS cable? Replace the LCD panel?
No Video (HDMI - Digital Signal)
SYMPTOM
Audio is normal but no picture is displayed on the screen.
CHECKPOINTS
Check the HDMI source
Check the Valencia
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the Valencia
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the HDMI source and check the connection of HDMI cable
? > Input the HDMI signal properly.
Does the signal appear at IC601 pin31>38(HDMI1), pin21>28(HDMI2),
pin11>18(HDMI3), pin2>9(HDMI4)? > First of all check the setting of the
external device. And then check the HDMI cable. If the problem still occurs, replace the Main Board.
external device. And then check the HDMI cable. If the problem still occurs, replace the Main Board.
Does the digital data appear at pin 14>42 of CN1601? >
Change the IC1201 or the main PCB assembly.
Check the LVDS cable? Check the T-con board? Replace the LCD
panel?
No Video (Tuner_CVBS)
SYMPTOM
Audio is normal but no picture is displayed on the screen.
CHECKPOINTS
Check the Tuner CVBS source
Check the Genoa-P
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the Genoa-P
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Does the signal appear at pin10, 11 of TU701_HN? > Change
the TU701_HN or the main PCB assembly.
Does the digital data appear at pin 14>42 of CN1601? >
Change the IC1001 or the main PCB assembly.
Check the LVDS cable? Check the T-con board? Replace the LCD
panel?
No Video (Tuner DTV)
SYMPTOM
Audio is normal but no picture is displayed on the screen.
CHECKPOINTS
Check the DTV source.
Check the Tuner, Check the Valencia.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the Tuner, Check the Valencia.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Does the signal appear at pin10, 11 of TU701_HN? > Change
the TU701_HN or the main PCB assembly.
Does the digital data appear at pin 14>42 of CN1601? >
Change the IC1001 or the main PCB assembly.
Check the LVDS cable? Check the T-con board? Replace the LCD
panel?
No Video (Component)
SYMPTOM
Audio is normal but no picture is displayed on the screen.
CHECKPOINTS
Check the Component source
Check the Genoa-P
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the Genoa-P
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Does the signal appear at R437, R444, R442(Y, Pb, Pr)? >
Change the CN404 or the main PCB assy.
Does the digital data appear at pin 14>42 of CN1601? >
Change the IC1202 or the main PCB assembly.
Check the LVDS cable? Check the T-con board? Replace the LCD
panel?
No Sound (1.Speaker 2.Monitor_out, 3.Optical)
SYMPTOM
Video is normal but there is no sound..
CHECKPOINTS
When the speaker connectors are disconnected or damaged.
When the sound processing part of the Main Board is not functioning.
Speaker defect..
When the sound processing part of the Main Board is not functioning.
Speaker defect..
Check the signal at input of Main board? COMP1 R : C414_L :
C412 AV, R : C506_L : C508 PC, DVI R : C409_L : C410 > Check CN404, CN402,
CN506_UB Change the Main Assy.
Check the I2C DATA between the Audio IC’s ? Pin #1 of IC302
: MCLK Pin #5 of IC302 : Data > Check IC302, IC1202. Change the Main Assy.
1. Check the Speaker sound data at ? tp R+/- tp L+/-
2. Check the Monitor out sound data at ? tp monitor_R tp monitor_L
3. Does the SODIF OUT sound data appear at ? TP SPDIF_OUT
4. Check the Woofer sound data at ? tp WF+ tp WF > Check IC302, IC1202. Change the Main Assy.
2. Check the Monitor out sound data at ? tp monitor_R tp monitor_L
3. Does the SODIF OUT sound data appear at ? TP SPDIF_OUT
4. Check the Woofer sound data at ? tp WF+ tp WF > Check IC302, IC1202. Change the Main Assy.
PIC 7
If User want to use 3D Glasses in 2010(IR 3D Glasses, not Bluetooth 3D Glasses)
If user want to use 3D Glasses in 2010 models(SSG-2100 and etc), We can change SET Factory option.
1. Run Factory Mode by pressing keys when the SET is Stand-by mode.
Info Menu Mute Power
If User want to use 3D Glasses in 2010(IR 3D Glasses, not Bluetooth 3D Glasses)
If user want to use 3D Glasses in 2010 models(SSG-2100 and etc), We can change SET Factory option.
1. Run Factory Mode by pressing keys when the SET is Stand-by mode.
Info Menu Mute Power
2. Contact SVC > IR_ON_OFF
and change value from OFF to ON Then, user can use IR 3D
Glasses in 2010 samsung models.
Factory Mode Adjustments
Entering Factory Mode
To enter ‘Service Mode’ Press the remote -control keys in this sequence :
# If you do not have Factory remote - control
Power OFF > INFO > MENU > MUTE > Power ON
# If you have Factory remote-control
INFO > Factory
Entering Factory Mode
To enter ‘Service Mode’ Press the remote -control keys in this sequence :
# If you do not have Factory remote - control
Power OFF > INFO > MENU > MUTE > Power ON
# If you have Factory remote-control
INFO > Factory
Method of Color Calibration (AV)
1) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port
2) Press the Source key to switch to "AV1" mode
3) Enter Service mode
4) Select the "ADC/WB" and "ADB" menu
5) Select the "AV Calibration" menu.
6) In "AV Calibration Off" status, press the " > " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the "AV Calibration" status from Failure to Success.
Method of Color Calibration (Component)
1) Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port
2) Press the Source key to switch to "component" mode
3) Enter Service mode
4) Select the "ADC/WB" and "ADB" menu
5) Select the "Comp Calibration" menu.
6) In "Comp Calibration Off" status, press the "> " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the "Comp Calibration" status from Failure to Success.
Method of Color Calibration (PC)
1) Apply the VESA XGA Lattice (N0. 21) pattern signal to the PC IN port
2) Press the Source key to switch to "PC" mode
3) Enter Service mode
4) Select the "ADC/WB" and "ADB" menu
5) Select the "PC Calibration" menu.
6) In "PC Calibration Off" status, press the "> " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the "PC Calibration" status from Failure to Success.
1) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port
2) Press the Source key to switch to "AV1" mode
3) Enter Service mode
4) Select the "ADC/WB" and "ADB" menu
5) Select the "AV Calibration" menu.
6) In "AV Calibration Off" status, press the " > " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the "AV Calibration" status from Failure to Success.
Method of Color Calibration (Component)
1) Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port
2) Press the Source key to switch to "component" mode
3) Enter Service mode
4) Select the "ADC/WB" and "ADB" menu
5) Select the "Comp Calibration" menu.
6) In "Comp Calibration Off" status, press the "> " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the "Comp Calibration" status from Failure to Success.
Method of Color Calibration (PC)
1) Apply the VESA XGA Lattice (N0. 21) pattern signal to the PC IN port
2) Press the Source key to switch to "PC" mode
3) Enter Service mode
4) Select the "ADC/WB" and "ADB" menu
5) Select the "PC Calibration" menu.
6) In "PC Calibration Off" status, press the "> " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the "PC Calibration" status from Failure to Success.
Method of Color
Calibration (HDMI)
1) Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port
2) Press the Source key to switch to "HDMI1" mode
3) Enter Service mode
4) Select the "ADC/WB" and "ADB" menu
5) Select the "HDMI Calibration" menu.
6) In "HDMI Calibration Off" status, press the " > " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the "HDMI Calibration" status from Failure to Success.
1) Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port
2) Press the Source key to switch to "HDMI1" mode
3) Enter Service mode
4) Select the "ADC/WB" and "ADB" menu
5) Select the "HDMI Calibration" menu.
6) In "HDMI Calibration Off" status, press the " > " key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the "HDMI Calibration" status from Failure to Success.
Software Upgrade
Software Upgrade can be performed by network connection or downloading the latest firmware from SAMSUNG WEB PAGE to a USB memory device.
By USB
Insert a USB drive containing the firmware upgrade file, downloaded from Samsung WEB PAGE into the TV. Please be careful not to disconnect the power or remove the USB drive until upgrades are complete. The TV will be turned off and on automatically after completing the firmware upgrade. When software is upgraded, video and audio settings you have made will return to their default settings. We advise you to to write down your settings so that you can easily reset them after the upgrade.
Software Upgrade can be performed by network connection or downloading the latest firmware from SAMSUNG WEB PAGE to a USB memory device.
By USB
Insert a USB drive containing the firmware upgrade file, downloaded from Samsung WEB PAGE into the TV. Please be careful not to disconnect the power or remove the USB drive until upgrades are complete. The TV will be turned off and on automatically after completing the firmware upgrade. When software is upgraded, video and audio settings you have made will return to their default settings. We advise you to to write down your settings so that you can easily reset them after the upgrade.
By Online
Upgrades the software using the Internet.
# First, configure your network. For detailed procedures on using the Network Setting, refer to the ‘Setting the Network’ instructions.
# If The internet connection doesn’t operate properly, connection can be broken, please retry downloading. If the problem still happens, download by USB and upgrade.
Upgrades the software using the Internet.
# First, configure your network. For detailed procedures on using the Network Setting, refer to the ‘Setting the Network’ instructions.
# If The internet connection doesn’t operate properly, connection can be broken, please retry downloading. If the problem still happens, download by USB and upgrade.
Stanby mode upgrade(Off/On)
A manual upgrade will be automatically performed at selected time. Since the power of the unit is turned on internally, the screen may be turned on slightly for the LED product. This phenomenon may continue for more than 1 hour until the software upgrade is complete.
A manual upgrade will be automatically performed at selected time. Since the power of the unit is turned on internally, the screen may be turned on slightly for the LED product. This phenomenon may continue for more than 1 hour until the software upgrade is complete.
