Sunday, January 03, 2016

ONKYO HT-RC660 Dolby Atmos AV receiver Firmware update – How to make factory reset – USB audio support - Troubleshooting - AV receiver repair

Category: AV receiver Repair 

Contents of this article 

  • Firm ware update 
  • Resetting to factory setting 
  • Supported audio format (USB)



ONKYO HT-RC660 Dolby Atmos

Firmware Update
About Firmware Update
There are two methods for updating the firmware: via network and via USB.
Use the one that best suits your environment.
# For the latest information on updates, visit the Onkyo website.
# Before updating, make sure that the speaker setup microphone is not connected.
# During an update, do not
– Disconnect and reconnect any cable, USB storage device, speaker setup microphone or headphones, or perform any operation on the component such as turn off its power
– Access to this unit from a PC or smartphone using
Android application
# The update may take about 20 minutes to complete for either method: via network or via USB. Furthermore, existing settings are guaranteed regardless of the method used for update.
Updating the Firmware via Network
Before Start:
#r Check that the unit is turned on, and the connection to the Internet is secured.
# Turn off the controller component (PC etc.) connected to the network.
# Stop any playing Internet radio, USB storage device, or server content.
# If multi-zone function is active, press OFF on the unit to turn it off.
# If "HDMI CEC (RIHD)" is set to "On", set it to "Off" (default value).
– After pressing RCV, press HOME on the remote controller. Select "Setup" with the cursors and press ENTER. Then, after selecting "7. Hardware Setup"
- "HDMI" and pressing ENTER, select "HDMI CEC (RIHD)" to select "Off".
 How to Update
1. After pressing RCV, press HOME on the remote controlle
The HOME menu is displayed on the TV screen.
2. With the cursors, select "Setup" - "7. Hardware Setup" - "Firmware Update" - "Update via NET", and then press ENTER.
# If "Firmware Update" is grayed out and cannot be selected, wait for a while until it starts up.
# You will not be able to select "Update via NET" if there is nothing to update.
3. Press ENTER with "Update" selected to start update.
# During the update, the TV screen may go black depending on the updated program. In that case, check the progress on the display of the unit. The TV screen will remain black until the update is complete and the power is turned on again.
# "Completed!" is displayed when the update is complete.
4. Press ON/STANDBY on the main unit to turn the unit into standby mode. This is the end of the firmware update and you have now the latest firmware installed.
# Do not use RECEIVER on the remote controller.
If an Error Message is Displayed
When an error occurs, "¼-¼¼ Error!" is appeared on the display of the unit. ("¼" represents an alphanumeric character.) Check the following:
Error Code
*-01,*-10
Ethernet cable not found. Connect the Ethernet cable properly.
*-02, *-03, *-04, *-05, *-06, *-11, *-13, *-14, *-16, *-17, *-18, *-20, *-21:
Internet connection error. Check the following:
– Whether the router is turned on
– Whether this unit and router are connected to the network
Try to disconnect and then connect again the power to the unit and router. This may solve the problem. If you are still unable to connect to the Internet, the DNS server or proxy server may be temporarily down. Check the service status with your ISP provider.
# Others:
Disconnect then reconnect the AC power cord, from the beginning.
Updating the Firmware via USB
Before Start:

# Prepare a 64 MB or larger USB storage device.
– Media inserted in a USB card reader may not be used for this function.
– USB storage devices with security function are not supported.
– USB hubs and USB devices with hub function are not supported. Do not connect these devices to the unit.
# Delete any data stored on the USB storage device.
# Turn off the controller component (PC etc.) connected to the network.
# Stop any playing Internet radio, USB storage device, or server content.
# If multi-zone function is active, press OFF on the unit to turn it off.
# If "HDMI CEC (RIHD)" is set to "On", set it to "Off" (default value).
– After pressing RCV, press HOME on the remote controller. Select "Setup" with the cursors and press ENTER. Then, after selecting "7. Hardware Setup"
- "HDMI" and pressing ENTER, select "HDMI CEC (RIHD)" to select "Off".
How to Update
1. Connect the USB storage device to your PC.
2. Download the firmware file from the Onkyo website to your PC and unzip.
Firmware files are named in the following way:
ONKAVR****_************zip
Unzip the file on your PC. The number of unzipped files and folders varies depending on the model.
3. Copy all unzipped files and folders to the root folder of the USB storage device.
# Make sure to copy the unzipped files.
4. Press USB on the remote controller to select "USB"
5. Connect the USB storage device to the USB port of the
unit.
# If you connect a USB hard disk drive to the USB port of the unit, we recommend that you use its AC adapter to power it.
# If the USB storage device has been partitioned, each
section will be treated as an independent device.
6. After pressing RCV, press HOME on the remote controller
The HOME menu is displayed on the TV screen.
7. With the cursors, select "Setup" - "7. Hardware Setup" - "Firmware Update" - "Update via USB", and then press ENTER.
# If "Firmware Update" is grayed out and cannot be selected, wait for a while until it starts up.
# You will not be able to select "Update via USB" if there is nothing to update.
8. Press ENTER with "Update" selected to start update.
# During the update, the TV screen may go black depending on the updated program. In that case, check the progress on the display of the unit. The TV screen will remain black until the update is complete and the power is turned on again.
# During the update, do not turn off, or disconnect then reconnect the USB storage device.
# Completed!" is displayed when the update is complete.
9. Disconnect the USB storage device from the unit.
10.Press ON/STANDBY on the main unit to turn the unit into standby mode. This is the end of the firmware update and you have now the latest firmware installed.
# Do not use RECEIVER on the remote controller.
If an Error Message is Displayed
When an error occurs, "*-** Error!" is appeared on the display of the unit. ("*" represents an alphanumeric character.) Check the following: Error Code
# *-01, *-10:
USB storage device not found. Check whether the USB storage device or USB cable is correctly inserted to the USB port of the unit.
Connect the USB storage device to an external power source if it has its own power supply.
# *-05, *-13, *-20, *-21:
The firmware file is not present in the root folder of the USB storage device, or the firmware file is for another model. Retry from the download of the firmware file.
# Others:
Disconnect then reconnect the AC power cord, from the beginning.
Resetting the AV Receiver
Resetting the unit to the status at the time of shipment may solve the problem. If the measures above do not solve the problem, reset the unit with the following procedure. If you reset the unit status, your preferences will be reset to the defaults. Note them down before starting reset.
How to reset
1. While holding down CBL/SAT on the main unit (note that step 2 must be performed with this button pressed down) 2. Press ON/STANDBY on the unit. "Clear" is appeared on the display and the unit will enter standby mode.
How to reset the remote controller
1. While holding down RCV on the remote controller (note that step 2 must be performed with this button pressed down) 2. Press and hold down HOME until the  remote indicator lights (about 3 seconds). Within 30 seconds, press RCV again.
Troubleshooting the AVR
Can not turn on the unit
# Make sure that the power cord is properly plugged into the wall outlet.
# Unplug the power cord from the wall outlet, wait 5 seconds or more, then plug it in again.
The unit turns off unexpectedly
# The unit will automatically enter standby mode when Auto Standby has been set and launches.
The unit turns off and after restoring the power, it turns off again
# The protection circuit has been activated. Remove the power cord from the wall outlet immediately. Make sure that all speaker cables and input sources are properly connected, and leave the unit with its power cord disconnected for 1 hour. After that, reconnect the power cord and turn the power on
There is no sound, or it is very quiet
# Make sure that the proper input source is selected.
# Make sure that connecting plugs are pushed in all the way.
# Make sure that the inputs and outputs of all components are connected properly.
# Make sure that the polarity of the speaker cables is correct, and that no bare wires are in contact with the metal part of speaker terminals.
# Make sure that the input source is properly selected.
# Make sure that the speaker cables are not shorting.
# Check the volume. The volume level is adjustable between Min, 1 to 79, Max (80). It is normal that the unit volume level is set up to 40 or around.
# If the MUTING indicator on the display flashes, press MUTING on the remote controller to unmute the unit.
# While headphones are connected to the PHONES jack, no sound is output from the speakers.
# If there is no sound from a BD/DVD player connected to an HDMI IN, check the BD/DVD player’s output settings, and be sure to select a supported audio format.
# Check the digital audio output setting on the connected component. On some game consoles, such as those that support DVD, the default setting is off.
# With some DVD-Video discs, you need to select an audio output format from a menu.
# If your turntable uses an MC cartridge, you must connect an MC head amp, or an MC transformer.
# Make sure that none of the connecting cables are bent, twisted, or damaged.
# Not all listening modes use all speakers.
# Specify the speaker distances and adjust the individual speaker levels.
# Make sure that the speaker setup microphone is not still connected.
# Set to "Off" if "Audio Selector" - "Fixed Mode" is set to "PCM" or "DTS".
Only the front speakers produce sound
# When the Stereo or Mono listening mode is selected, only the front speakers and subwoofer produce sound.
# Make sure the speakers are configured correctly.
Only the center speaker produces sound
# If you use the Dolby Surround listening mode with a mono source, such as an AM radio station or mono TV program, the sound is concentrated in the center speaker.
# Make sure the speakers are configured correctly.
The surround speakers produce no sound
# When the T-D (Theater-Dimensional), Stereo or Mono listening mode is selected, the surround speakers produce no sound.
# Depending on the source and current listening mode not much sound may be produced by the surround speakers. Try selecting another listening mode.
# Make sure the speakers are configured correctly.
The center speaker produces no sound
# When the Stereo or Mono listening mode is selected, the center speaker produces no sound.
# Make sure the speakers are configured correctly.
There is no sound from surround back speakers or height speakers.
# Depending on the source or current listening mode, not much sound may be output from speakers. Try selecting another listening mode.
# Make sure the settings for the speakers are made correctly.
The subwoofer produces no sound
# When you play source material that contains no information in the LFE channel, the subwoofer produces no sound.
# Make sure the speakers are configured correctly.
There is no sound with a certain signal format
# When listening to Dolby Digital and/or DTS sound, digital connection is necessary.
# Check the digital input terminal setting. If the connection is different from the default, re-setting is necessary.
# Check the digital audio output setting on the connected component. On some game consoles, such as those that support DVD, the default setting is off.
There is no sound with Dolby Atmos signal format
# Make sure the surround back speakers or the height speakers are connected and configured as connected in the "Speaker Configuration".
# Make sure the input signal is the Dolby Atmos format.
Can not select the Pure Audio listening mode
(European models)
# The Pure Audio listening mode can not be selected while Zone 2 is on.
Can not select a desired listening mode
# Depending on the connecting status of the speaker, some listening modes may not be selected. Check the details in "Using the Listening Modes" section.
Can not play 5.2 ch
# Make sure the speakers are configured correctly.
# Not all listening modes use all speakers.
Can not get 6.2 ch/7.2 ch playback
# 6.2 ch/7.2 ch playback is not possible if surround back speakers and height speakers are not connected.
# Depending on the number of connected speakers, it is not always possible to select all of the listening modes.
The speaker volume cannot be set as required
# Check to see if a maximum volume has been set.
Noise can be heard
# Using cable ties to bundle analog audio (RCA) cables with power cords, speaker cables, etc. may degrade the audio performance, so refrain from doing it.
# An analog audio (RCA) cable may be picking up interference. Try repositioning your cables.
The Late Night function does not work
# Make sure the source material is Dolby Digital, Dolby Digital Plus, or Dolby TrueHD.
About DTS signals
# When DTS program material ends and the DTS bitstream stops, the unit remains in DTS listening mode and the dts indicator remains on. This is to prevent noise when you use the pause, fast forward, or fast reverse function on your player. If you switch your player from DTS to PCM, you may not hear any sound because the unit does not switch formats immediately. In such case, you should stop your player for about 3 seconds and then resume playback.
# With some CD and LD players, you will not be able to playback DTS material properly even though your player is connected to a digital input on the unit. This is usually because the DTS bitstream has been processed (e.g., output level, sampling rate, or frequency response changed) and the unit does not recognize it as a genuine DTS signal. In such cases, you may hear noise.
# Playing DTS program material, using the pause, fast forward, or fast reverse function on your player may produce a short audible noise. This is not a malfunction.
The beginning of audio received by an HDMI IN cannot be heard
# Since it takes longer to identify the format of an HDMI signal than it does for other digital audio signals, audio output may not start immediately
USB  Supported Audio Formats
# For server playback and playback from a USB storage device, this unit supports the following music file formats.
# Music files of the following formats that can be played depend on the network server. For example, when using Windows Media® Player 12, not all music files in the PC can be played. The music files that can be played are the ones registered to the Windows Media® Player 12 library.
# Variable bit-rate (VBR) files are supported. However, playback times may not be displayed correctly.
# This unit supports the gapless playback of the USB storage device in the following conditions. When WAV, FLAC and Apple Lossless files are continuously played back with the same format, sampling frequency, channels and quantization bit rate.
# Remote playback does not support the gapless playback.
# For playback via wireless LAN, the sampling rate of 88.2 kHz or higher, DSD and Dolby TrueHD are not supported
MP3 (.mp3 or .MP3)
# Supported formats: MPEG-1/MPEG-2 Audio Layer 3
# Supported sampling rates: 8 kHz, 11.025 kHz, 12 kHz, 16 kHz, 22.05 kHz, 24 kHz, 32 kHz, 44.1 kHz, 48 kHz
# Supported bitrates: Between 8 kbps and 320 kbps and VBR. Incompatible files can not be played.
WMA (.wma or .WMA)
# WMA files must have the copyright option turned off.
# Supported sampling rates: 8 kHz, 11.025 kHz, 22.05 kHz, 32 kHz, 44.1 kHz, 48 kHz
# Supported bitrates: Between 5 kbps and 320 kbps and
VBR. Incompatible files can not be played.
# WMA Pro/Voice formats are not supported.
WMA Lossless (.wma or .WMA)
# Supported sampling rates: 44.1 kHz, 48 kHz, 88.2 kHz,
96 kHz
# Quantization bit: 16 bit, 24 bit
WAV (.wav or .WAV)
WAV files contain uncompressed PCM digital audio.
# Supported sampling rates: 8 kHz, 11.025 kHz, 12 kHz,
16 kHz, 22.05 kHz, 24 kHz, 32 kHz, 44.1 kHz, 48 kHz,
64 kHz, 88.2 kHz, 96 kHz, 176.4 kHz and 192 kHz
# Quantization bit: 8 bit, 16 bit, 24 bit
# For playback from a USB storage device, sampling rates of 176.4 kHz and 192 kHz are not supported.
AAC (.aac/.m4a/.mp4/.3gp/.3g2/.AAC/.M4A/.MP4/.3GPor .3G2)
# Supported formats: MPEG-2/MPEG-4 Audio
# Supported sampling rates: 8 kHz, 11.025 kHz, 12 kHz,
16 kHz, 22.05 kHz, 24 kHz, 32 kHz, 44.1 kHz, 48 kHz,
64 kHz, 88.2 kHz, 96 kHz
# Supported bitrates: Between 8 kbps and 320 kbps.
Incompatible files can not be played.
FLAC (.flac or .FLAC)
FLAC is a file format for lossless audio data compression.
# Supported sampling rates: 8 kHz, 11.025 kHz, 12 kHz, 16 kHz, 22.05 kHz, 24 kHz, 32 kHz, 44.1 kHz, 48 kHz, 64 kHz, 88.2 kHz, 96 kHz, 176.4 kHz and 192 kHz
# Quantization bit: 8 bit, 16 bit, 24 bit
#  For playback from a USB storage device, sampling rates of 176.4 kHz and 192 kHz are not supported.
Ogg Vorbis (.ogg or .OGG)
# Supported sampling rates: 8 kHz, 11.025 kHz, 16 kHz, 22.05 kHz, 32 kHz, 44.1 kHz, 48 kHz
# Supported bitrates: Between 32 kbps and 500 kbps and VBR.
# Incompatible files can not be played.
LPCM (Linear PCM)
# Supported sampling rates: 44.1 kHz, 48 kHz
# Quantization bit: 16 bit
# Only for playback via DLNA.
Apple Lossless (.m4a/.mp4/.M4A/.MP4)
# Supported sampling rates: 8 kHz, 11.025 kHz, 12 kHz, 16 kHz, 22.05 kHz, 24 kHz, 32 kHz, 44.1 kHz, 48 kHz, 64 kHz, 88.2 kHz, 96 kHz
DSD (.dsf or .DSF)
# Supported sampling rates: 2.8224 MHz, 5.6448 MHz
# For playback from a USB storage device, sampling rates of 5.6448 MHz is not supported.
Dolby TrueHD (.vr/.mlp/.VR/.MLP)
# Supported sampling rates: 48 kHz, 64 kHz, 88.2 kHz, 96 kHz, 176.4 kHz, 192 kHz
#  For playback from a USB storage device, only sampling rates of 48 kHz is supported.
# Playback via DLNA is not supported.