Sunday, May 22, 2016

Matrix treadmill – Matrix T5X-02 – How to access service mode – Treadmill error codes – Troubleshooting treadmill error codes – Treadmill repair and support

Matrix T5X-02

How to access Manager mode
1) To enter manager mode, press & hold elevation down and Speed down at the same time for 3-5 seconds until manager mode appears on the display.
2) To enter the manager mode, press enter once manager mode appears on the display.
3) To scroll between programs in the manager mode, press any UP or down key.
4) Press Select to modify the program settings once displayed.
5) Press any UP or down keys to change value.
6) Once program setting is correct, press enter to save.
7) Press the emergency Stop to exit manager mode.
How to access Engineering mode
1. To enter engineering mode, hold the elevation down and Speed down keys for three seconds until manager mode appears on the middle led display.
2. Press any UP arrow key and engineering mode will appear on the display.
3. Press enter once engineering mode is displayed.
4. To scroll between programs in the engineering mode, press any UP or down keys.
5. Press enter to modify the program settings once displayed.
6. Press any UP or down key to change value.
7. Once program setting is correct, press enter to save.
8. Press the emergency Stop to exit engineering mode.
How to access Service mode
1. To enter Service mode, hold the elevation down and Speed down keys for three seconds until manager mode appears on the middle led display.
2. Press any down arrow key and Service mode will appear on the display.
3. Press enter once Service mode is displayed.
4. To scroll between programs in the Service mode, press any UP or down keys.
5. Press enter to modify the program settings once displayed.
6. Press any UP or down key to see value.
8. Press the emergency Stop to exit Service mode.
Error codes and Causes 
Error Code
Description
0x0044
Actual speed is higher than commanded speed by limit and is accelerating.
0x0043
RPM read from rS232 mismatch RPM measured from the speed / RPM line only used for AC motors.
0x01a2
Elevation direction is reversed.
0x01a0
Elevation is disconnected.
0x0140
Elevation is stalled.
0x01a1
Calibration on the elevation motor fails.
0x02a0
Speed is commanded but no belt movement detected (could be missing magnet).
0x02ae
Checksum failure on critical NoVram loading.
0x02af
Checksum failure on non-critical NoVram loading.
0x029f
error (drive fault report) created by the motor controller - only used for ad motors.
0x02b1
The emergency circuit on the interface board failed.
0x02b2
The emergency circuit on the interface board active.
0x04a0
The console's communications is lost.
0x04a1
The motor controller board's communication is lost.
0x0441
Receives a command from the console with its correct packet, but the interface board has no function to support it.
0x0442
The received command code from the console is correct and is supported, but it has less or more data arguments.
0x0301
flash or eeprom error.

Troubleshooting Error codes 
Error message 0x0044
1) Cause - actual speed is higher than commanded speed by limit and is increasing.
2) Solution
a. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until Rpm Parameter is showing on the display.
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 Mph / 1.6 KMph and the belt should start.
e. if the belt does not start, replace the MCB.
f. if the Parameter does not show a value, replace the console.
Error message 0x0043
1) Cause - Rpm read from rS232 does not match RPM read from the speed sensor - only used for AC motors.
2) Solution
a. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until RPM Parameter is showing on the display .
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 MPh / 1.6 KPh and the belt should start .
e. if the belt does not start, replace the MCB.
f. if the MCB does not resolve issues, replace the daughter board.
g. if the Parameter does not show a value, replace the console.
Error messages - 0x01a2, 0x01a0, 0x0140, and 0x01a1.
1) Cause - elevation direction is reversed.
2) Solution:
a. Check that the elevation motor cable is connected at the MCB.
b. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
c. Press any UP arrow key to go to engineering mode and press enter.
d. Press any UP or down arrow keys until auto Calibration is showing on the display, press enter. if unit passes auto calibration, delete error log, unit is operational.
e. if auto Calibration fails, press any UP or down arrow keys until elevation minimum is shown on the display and press enter.
f. Check to see if the led UP and down lights are lit on the MCB. If leds are not lit, check the console cable and console. if leds are lit, replace the elevation motor .
g. if elevation motor does not resolve issues, replace MCB.
Error message 0x02a0
1) Cause - Speed commanded but no belt movement detected.
2) Solution:
a. Check the connection of the speed sensor cable to the MCB.
b. move the running belt, as it moves the MCB Speed led should flash. if it does not, replace speed sensor.
c. if the led is flashing with belt movement, replace MCB Signal Wire .
Error message 0x029f
1) Cause - error (drive fault report) created by the motor controller - used for aC motors only.
2) Solution:
a. Power unit off / on.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until RPM Parameter is showing on the display .
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 MPh / 1.6 KPh and the belt should start.
e. if the belt does not start, replace the MCB.
f. f. if the Parameter does not show a value, replace the console.