Monday, May 16, 2016

Matrix treadmill - Matrix T7XE – 03 – Error code and troubleshooting – How to access Manager Mode – How to access service mode - How to calibrate the treadmill – Treadmill repair and service

Category: Treadmill repair and Service 

Contents of this article 

  • How to access Service mode 
  • How to calibrate the treadmill 
  • Error codes Causes and Solution 

Matrix T7XE-03

AUTO CALIBRATION
AUTO CALIBRATION PROCEDURE:
1) Press "ENTER, 2, 0, 0, 1, ENTER". Engineering Mode will appear on the display.
2) CALIBRATION and AUTO CALIBRATION should be already highlighted. You just need to press the START button. You SHOULD NOT be standing on the unit while it is calibrating.
3) After completion, the display will state either Complete or Auto Calibration failed.
ADJUSTING THE RUNNING BELT
After placing the treadmill in the position it will be used, the belt must be checked for proper tension and centering. The belt may need to be adjusted after the first 2 hours of use. Temperature, humidity, and use cause the belt to stretch at different rates. If the belt starts to slip when a user is on it, be sure to follow the directions below.
STEP 1: Locate the two hex head bolts on the rear of the treadmill. The bolts are located at each end of the frame at the back of the treadmill. These bolts adjust the rear roller. Do not adjust until the treadmill is on. This will prevent over tightening of one side.
STEP 2: The belt should have equal distance on either side between the frame. If the belt is touching one side, do not start the treadmill. Turn the bolts counter clockwise approximately one full turn on each side. Manually center the belt by pushing the belt from side to side. Tighten the bolts the same amount as when the user loosened them, approximately one full turn. Inspect the belt for damage.
STEP 3: While the treadmill is running at 3 mph, observe the belt position. If it is moving to the right, tighten the right bolt by turning it clockwise 1/4 turn, and loosen the left bolt 1/4 turn. If it is moving to the left, tighten the left bolt by turning it clockwise 1/4 turn and loosen the right 1/4 turn. Repeat Step 3 until the belt remains centered for several minutes.
STEP 4: Check the tension of the belt. The belt should be very snug. When a person walks or runs on the belt, it should not hesitate or slip. If this occurs, tighten the belt by turning both bolts clockwise 1/4 turn. Repeat if necessary.
MANAGER MODE
1) To enter Manager Mode, press "ENTER 1001 ENTER" on the number keypad and Manager Mode will appear on the display.
2) Manager Mode is divided into 6 tabs, located on the left side of the screen. They are About, Time, Speed, Defaults, TV, and Language.
3) Choose a tab by touching the screen over the desired tab.
4) Each of the tabs have options that will appear once you have chosen that particular tab.
5) Press the "HOME" button or the EMERGENCY STOP to exit Manager Mode..
ENGINEERING MODE
1) To enter Engineering Mode, press "ENTER 2001 ENTER" on the number keypad and Engineering Mode will appear on the display.
2) Engineering Mode is divided into 5 tabs, located on the left side of the screen. They are Calibration, Statistics, Errors, Clubs, and Club ID.
3) Choose a tab by touching the screen over the desired tab.
4) Each of the tabs have options that will appear once you have chosen that particular tab.
5) Press the "HOME" button or the EMERGENCY STOP to exit Engineering Mode..
SERVICE MODE
1) To enter Service Mode, press "ENTER 3001 ENTER" on the number keypad and Service Mode will appear on the display.
2) Service Mode is divided into 4 tabs, located on the left side of the screen. They are Setup, Test, Log, and Date & Time.
3) Choose a tab by touching the screen over the desired tab.
4) Each of the tabs have options that will appear once you have chosen that particular tab.
5) Press the "HOME" button or the EMERGENCY STOP to exit Service Mode..
ERROR CODE TROUBLESHOOTING
ERROR MESSAGES 0140 / 01A0 / 01A2
1) SYMPTOM:
a. 0140 - Incline motor operation failed.
b. 01A0 - Incline motor disconnected.
c. 01A2 - Incline motor is detected in the reverse of the position indicated by the potentiometer.
2) SOLUTION
a. Check the connection of the incline motor cable at the MCB.
b. Run auto calibration
c. If auto calibration fails, re-enter Engineering Mode and again go to Calibration.
- Select Incline Minimum, and then Go To Value.
- Check the MCB LEDs. If LED DOWN has no light, check the console cable connections at the console and MCB.
Replace the console or cable as needed. If LED DOWN has a light, replace the incline motor.
d. If the incline motor does not resolve the issue, replace the MCB.
ERROR MESSAGE 01A3
1) SYMPTOM:
a. Motor is disconnected.
2) SOLUTION:
a. Check the connection of the motor cable at the MCB
b. Check to see if the MCB LED DSP1 (MCU) is lit
c. If LED DSP1 is blinking, the motor should be replaced.
d. If LED DSP1 is a solid light, replace the motor.
e. If LED DSP1 is not lit, replace the MCB.
ERROR MESSAGE 01A8 / 02B6 / 02B7 / 02B8
1) SYMPTOM:
a. 01AB - Motor over current.
b. 02B6 - Speed up is overcurrent.
c. 02B7 - Speed down is overcurrent.
d. 02B8 - Running status is overcurrent.
2) SOLUTION:
a. Check the condition of the running deck and belt. Replace the belt and flip or replace the running deck as needed.
b. Replace the MCB.
ERROR MESSAGE 0X029F
1) SYMPTOM:
a. Motor over temperature.
2) SOLUTION:
a. Check the connection of the motor cable at the MCB.
b. Use a multi-meter to check the motor wire circuit. Set the multi-meter to Ohms and place both terminals on the blue wires of the motor cable . There should be an Ohm reading of 0. If there is an Ohm reading above 0, replace the motor. If the Ohm reading is 0, replace the MCB
ERROR MESSAGE 02AD
1) SYMPTOM:
a. MCB is over temperature.
2) SOLUTION:
a. Check to see that both fans are operating (there is a fan mounted to the MCB itself as well as an external fan). Also check the connection of the fans at the MCB
b. If the fans are running correctly, replace the MCB.
ERROR MESSAGE 02B2
1) SYMPTOM:
a. The emergency circuit on the interface board active.
2) SOLUTION:
a. Check the connection of the safety key (emergency stop) switch. If the switch is always open or shorted out, replace the switch.
b. If the emergency stop does not resolve the issue, replace the console.
ERROR MESSAGE 02B9 / 02BA / 02BD
1) SYMPTOM:
a. 02B9 - The inner memory IC data write error.
b. 02BA - The inner memory IC data read error.
c. 02BD - Inverter hardware interrupt error.
2) SOLUTION:
a. Check LED DSP1 (MCU) on the MCB.
b. If this LED is blinking, replace the console.
c. If this LED is a constant light, replace the MCB.
d. If this LED is not lit at all, check the power to the MCB.
ERROR MESSAGE 04A0
1) SYMPTOM:
a. No communication received.
2) SOLUTION:
a. If the display is giving an 04A0 error, LED DSP2 (RS485) should be off . If this light is not on and an 04A0 error is present, replace the console.
b. Check the connection of the console communication cable at both the console and the MCB.
c. Replace the console communication cable.
d. Replace the MCB.
POWER SWITCH IS ON, BUT THE CONSOLE HAS NO DISPLAY
1) SYMPTOM:
a. The unit is not getting power from the outlet.
b. The MCB is not getting power from the power receptacle.
c & d. The power switch and MCB LEDs are lit, but there is no power to the console.
2) SOLUTION:
a. Check to see if the power switch is lit. If it is not, plug the power cord into a known working outlet and re-test.
- If the power switch is still not lit, replace the power switch, receptacle, and / or the power cord.
b. Remove the motor cover and check to see if LED +12V (DSP4) is lit on the MCB .
- If the LED +12V is not lit, check the incoming AC voltage to the MCB.
Replac  the MCB if all power components are OK, and there is AC volts to the MCB  
c. If LED +12V is lit, check the switch on the back of the IO Board.
- If the unit has a power board, the switch should be towards the left (EX_Power).
- If the unit does not have a power board, the switch should be towards the right (LCB_Power).
d. If LED +12V is lit, check the connection of the console communication cable.
- If the console communication cable is connected correctly, LED 2 on the console UCB should be lit.
- If LED 2 on the console UCB is not lit, replace the console communication cable.
- If LED 2 on the console UCB is lit, but there is still no power to the console, replace the console.
HEART RATE ISSUES
1) SYMPTOM:
a. The display is stuck on heart rate.
b. Erratic heart rate.
c. No heart rate.
2) SOLUTION:
a. If the display is stuck on heart rate, it is normally due to the lighting in the workout area.
- Change the lighting in the area of the treadmill.
- Move the treadmill to a different area.
- Also check to make sure that nobody is using a telemetric heart rate strap in the area.
b. Something is interfering with the heart rate signal.
- Verify the proper use of the heart rate grips / chest strap.
- Verify that nothing is touching the heart rate grips (for example the safety key strap or headphone wiring).
- There are some things that will interfere with heart rate signal including: florescent lighting, electric dog fences, large electric motors, cell phone towers, and airports.
c. The console is not receiving a heart rate signal.
- Verify the proper use of the heart rate grips / chest strap.
- Check the connection of the heart rate grip wiring at the heart rate board.
- Remove the screws holding the 2 halves of the heart rate grip together and check the connection of the heart rate grip wiring to the grips.
- If all wiring connections are good, replace the heart rate grips and / or the heart rate board.
- If the heart rate grips and / or heart rate board do not resolve the issue, replace the console.
CONSOLE DISPLAY COLOR ISSUES
1) SYMPTOM:
a. The display colors are off or there are a "rainbow" of colors on the display.
2) SOLUTION:
a. Check the console cable connections at the upper and lower control boards.
b. Check the LED display wire connection.
- This wire connection should be taped in place, add tape if needed.
- This wire should be tie strapped to the frame. Add a tie strap if needed.
TOUCH SCREEN CARE AND CLEANING
# The touch screen requires very little maintenance. We recommend that you periodically clean the touch screen surface with a dry soft cloth.
If necessary, we recommend the usage of Alcohol or Isopropyl Alcohol for difficult stains or sanitary purposes.
# It is very important to avoid using any other chemical on the touch screen.
# Always dampen the cloth and clean the screen. Do not spray the cleaning agent on the screen itself, the drips can seep into the display or stain the bezel.
# After cleaning, make sure the surface is dry. There should not be any left over solvent to seep into the display.
# It is very important to handle the touch screen with care. Do not use excessive force when cleaning.
# Do not use any sharp materials to clean the touch screen surfaces.
3 Do not use high pressure air, water, or steam to clean the touch screen surface.