SAMSUNG UA32C5000QF - UA37C5000QF - UA40C5000QF - UA46C5000QF - UA32C4000PD
LED TV
TROUBLE SHOOTING AND SERVICE MODE
TROUBLE SHOOTING
No Power
SYMPTOM
The LEDs on
the front panel do not work when connecting the power cord.
The SMPS relay does not work when connecting the power cord.
The units appears to be dead.
The SMPS relay does not work when connecting the power cord.
The units appears to be dead.
CHECK POINTS
The IP relay or the LEDs on the front panel
does not work when connecting the power cord if the cables are
improperly connected or the Main Board or SMPS is not functioning. In this case, check the following:Check the internal cable connection status inside the unit.
Check the fuses of each part.
Check the output voltage of SMPS.
Replace the Main Board.
improperly connected or the Main Board or SMPS is not functioning. In this case, check the following:Check the internal cable connection status inside the unit.
Check the fuses of each part.
Check the output voltage of SMPS.
Replace the Main Board.
No Video (Analog PC signal)
SYMPTOM
Audio is
normal but no picture is displayed on the screen.
CHECK POINTS
Check the PC
source
Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
No video (HDMI 1, 2, 3, 4 -
Digital signal)
SYMPTOM
Audio is normal but no picture is displayed on
the screen.
CHECK POINTS
Check the HDMI
source.
Check the HDMI switch, Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the HDMI switch, Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
No Video (Tuner_CVBS)
SYMPTOM
Audio is normal but no picture is displayed on
the screen
CHECK POINTS
Check the
Tuner CVBS source.
Check the Tuner, Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the Tuner, Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
No Video (Tuner DTV)
SYMPTOM
Audio is normal but no picture is displayed on
the screen
CHECK POINTS
Check the DTV source.Check the Tuner, Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
No Video (Video CVBS)
SYMPTOM
Audio is normal but no picture is displayed on
the screen.
CHECK POINTS
Check the
Video CVBS source
Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
No Video (Component)
SYMPTOM
Audio is normal but no picture is displayed on
the screen.
CHECK POINTS
Check the
Component source
Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the SX1.
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
No Sound
SYMPTOM
Video is normal but there is no sound..
CHECK POINTS
When the
speaker connectors are disconnected or damaged.
When the sound processing part of the Main Board is not functioning.
Speaker defect..
When the sound processing part of the Main Board is not functioning.
Speaker defect..
Entering Factory Mode
To enter ‘Service Mode’ Press the remote -control keys in this sequence :
If you do not have Factory remote - control
Power OFF > INFO > MENU > MUTE > Power On
How to Access Service Mode Using the Customer Remote
1. Turn the power off and set to stand-by mode.
2. Press the remote buttons in this order; POWER OFF- INFO - MENU - MUTE to turn the set on.
3. The set turns on and enters service mode. This may take approximately 20 seconds.
4. Press the Power button to exit and store data in memory.
- If you fail to enter service mode, repeat steps 1 and 2 above.
To enter ‘Service Mode’ Press the remote -control keys in this sequence :
If you do not have Factory remote - control
Power OFF > INFO > MENU > MUTE > Power On
How to Access Service Mode Using the Customer Remote
1. Turn the power off and set to stand-by mode.
2. Press the remote buttons in this order; POWER OFF- INFO - MENU - MUTE to turn the set on.
3. The set turns on and enters service mode. This may take approximately 20 seconds.
4. Press the Power button to exit and store data in memory.
- If you fail to enter service mode, repeat steps 1 and 2 above.
How to enter the hidden factory mode.
a. into the factory mode
b. move the tap to Advanced
c. key input : 0 + 0 + 0 + 0
** hidden menu : Advanced
a. into the factory mode
b. move the tap to Advanced
c. key input : 0 + 0 + 0 + 0
** hidden menu : Advanced
White Ratio (Balance) Adjustment
1. You can adjust the white ratio in factory mode (1:Calibration, 3:White-Balance).
2. Since the adjustment value and the data value vary depending on the input source, you have to adjust these in CVBS, Component 1 and HDMI 1 modes.
3. The optimal values for each mode are configured by default.
1. You can adjust the white ratio in factory mode (1:Calibration, 3:White-Balance).
2. Since the adjustment value and the data value vary depending on the input source, you have to adjust these in CVBS, Component 1 and HDMI 1 modes.
3. The optimal values for each mode are configured by default.
It varies with Panel’s size and Specification.
- Equipment : CS-210
- Pattern: MIK K-7256 #92 "Flat W/B Pattern" as standard
- Use other equipment only after comparing the result with that of the Master equipment.
- Set Aging time : 60min
- Calibration and Manual setting for WB adjustment.
- Equipment : CS-210
- Pattern: MIK K-7256 #92 "Flat W/B Pattern" as standard
- Use other equipment only after comparing the result with that of the Master equipment.
- Set Aging time : 60min
- Calibration and Manual setting for WB adjustment.
Servicing Information
USB Download Method
Samsung may offer upgrades for TV’s firmware in the future. Please contact the Samsung call center at 1-800-
SAMSUNG (726-7864) to receive information about downloading upgrades and using a USB drive. Upgrades will be
possible by connecting a USB drive to the USB port located on your TV.
Samsung may offer upgrades for TV’s firmware in the future. Please contact the Samsung call center at 1-800-
SAMSUNG (726-7864) to receive information about downloading upgrades and using a USB drive. Upgrades will be
possible by connecting a USB drive to the USB port located on your TV.
1. Insert a USB drive
containing the firmware upgrade into the USB port on the rear of the TV.
2. Press the MENU button to display the menu. Press the UP or DOWN
button to select "Support", then press the ENTER button.3. Press the UP or DOWN button to select "SW Upgrade", then press the ENTER button.
The message "Scanning for USB. It may take up to 30 seconds." is displayed.
4. The message "Upgrade version XXXX to version XXXX? The system will be reset after upgrade." is displayed. Press the LEFT or RIGHT to select the "OK", then press the ENTER button.
Please be careful to not disconnect the power or remove the USB drive while upgrades are being applied. The TV will turn off and turn on automatically after completing the firmware upgrade. Please check the firmware version after the upgrades are complete. When software is upgraded, video and audio settings you have made will return to their default (factory) settings. We recommend you write down your settings so that you can easily reset them after the upgrade.
