PIONEER BDP330
TROUBLE SHOOTING SERVICE MODE AND POWER SUPPLY CIRCUIT
RESETTING THE PLAYER
If this Player
receives strong interference from a source such as excessive static
electricity, strong external noise, malfunction of power supply, or voltage caused by lightning during use or a wrong operation
is sent to the Player, errors like the Player not accepting an operation may occur.
Press and hold STANDBY/ON on the Player until
“ RESET ” appears on the front panel display when the Player does not operate properly even after
the power has been turned off. Then turn on the power again.
It may take
several minutes until completion as the system check will be executed when the
power is turned ON. Please wait until the indicator lights up in this case.Since
all settings including the language setting stored in memory are also reset
when a reset has been performed, they must be set again.
TROUBLESHOOTING
The following
problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below.
Refer to the problems and lists of possible solutions below.
The Player power cannot be turned
on.
Is the power
cord firmly plugged into the AC outlet?
When the power cord is plugged into an AC outlet, press and hold STANDBY/ ON on the Player until “ RESET ” appears on the front panel display. The power will be automatically turned off. Then turn on power again.
When the power cord is plugged into an AC outlet, press and hold STANDBY/ ON on the Player until “ RESET ” appears on the front panel display. The power will be automatically turned off. Then turn on power again.
The Player power is turned on automatically.
When “Settings”
– “control function setting” is set to “Yes” on the player, the player’s power
may turn on when the connected TV is operated.
The Player power is turned off automatically.
Is “Auto Power
Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the power will be
automatically turned off after 10 continuous minutes of inactivity (no playback).
When “Settings” – “control function setting” is set to “Yes” on the player, the player’s power may turn off when the power of the connected TV is turned off.
When “Settings” – “control function setting” is set to “Yes” on the player, the player’s power may turn off when the power of the connected TV is turned off.
The remote control does not work
Use the remote
control within its operating range.
Replace the batteries.
Replace the batteries.
The Player cannot play a disc.
Take out the
disc and clean it.
Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
Make sure that region code on the disc matches that of this Player.
Allow any condensation in or near the Player to dry.
Check that the disc is recorded in the compatible TV system (PAL or NTSC).
The Player cannot play back video which was not recorded normally.
Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of the pick-up, or compatibility issues between this Player and the disc being used.
When the recorded time of a disc is unusually short, playback may not be possible. BD-RE/-R discs recorded in a format other than BDMV/BDAV cannot be played back.
Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
Make sure that region code on the disc matches that of this Player.
Allow any condensation in or near the Player to dry.
Check that the disc is recorded in the compatible TV system (PAL or NTSC).
The Player cannot play back video which was not recorded normally.
Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of the pick-up, or compatibility issues between this Player and the disc being used.
When the recorded time of a disc is unusually short, playback may not be possible. BD-RE/-R discs recorded in a format other than BDMV/BDAV cannot be played back.
The disc is automatically ejected
after closing the disc tray.
Make sure that
the disc is loaded properly (aligned in disc tray and label-side up).
Take out the disc and clean it.
Make sure that region code on the disc matches that of this Player.
Make sure that the disc is playable.
Take out the disc and clean it.
Make sure that region code on the disc matches that of this Player.
Make sure that the disc is playable.
The Player makes a snapping sound
when starting playback or loading a disc.
The player may
sometimes make a snapping sound when starting playback if it has not been
operated in a while. These sounds are not malfunctions of the player but are
normal operating conditions.
No picture
Make sure that the connected TV or the AV receiver is set to the correct input.
Take out the disc and clean it.
Make sure that region code on the disc matches that of this Player.
There is no picture from the HDMI output.
Are the settings performed correctly? Please check the settings.
There is no picture from the component video output.
Are the settings performed correctly? Please check the settings.
Make sure that the connected TV or the AV receiver is set to the correct input.
Take out the disc and clean it.
Make sure that region code on the disc matches that of this Player.
There is no picture from the HDMI output.
Are the settings performed correctly? Please check the settings.
There is no picture from the component video output.
Are the settings performed correctly? Please check the settings.
Screen freezes and operation buttons
do not work.
Press STOP,
then restart playback.
Turn off the power and turn on the power again.
If the power is not turned off, perform a reset.
Is the disc damaged or dirty? Check the condition of the disc.
Turn off the power and turn on the power again.
If the power is not turned off, perform a reset.
Is the disc damaged or dirty? Check the condition of the disc.
There is just audio with no video
Is the
connection cable for video output connected properly?
Widescreen video appears vertically stretched, or black bands appear at the top
and bottom of the screen.
Is “TV Aspect
Ratio” set to match the connected TV?
If you are using a widescreen TV, is the “TV Aspect Ratio” set to “Wide”?
If you are using a widescreen TV, is the “TV Aspect Ratio” set to “Wide”?
Square noise (mosaic) appears on the
screen.
Blocks in
images may be visible in scenes with rapid movement due to the characteristics
of digital image compression technology.
The playback screen will be disturbed
if DVD video is recorded to a VCR, or played back through a VCR
This Player
complies with analog copy protection. Some discs contain a copy prohibiting
signal. If you try to play back such discs through a VCR, or record to a VCR
and play back the signal, the copy protection will prevent normal playback.
Audio is not output, or images
are not played back properly.
The audio may
not be output or the images may not be played back properly for some discs in
which copyright-protected contents are recorded.
No sound, or sound is distorted.
If the volume
of the TV or amplifier is set to minimum, turn the volume up.
There is no sound during still mode, slow motion playback, fast forward and fastreverse.
DVD audio recorded in DTS is only output from the DIGITAL OUT OPTICAL terminal. Connect a DTS compatible digital amplifier or decoder to the DIGITAL OUT OPTICAL terminal on this Player.
Check that the audio cable is connected correctly.
Check that the cable plugs are clean.
Take out the disc and clean it.
Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or non-standard audio is recorded for the audio content of the disc.
There is no sound during still mode, slow motion playback, fast forward and fastreverse.
DVD audio recorded in DTS is only output from the DIGITAL OUT OPTICAL terminal. Connect a DTS compatible digital amplifier or decoder to the DIGITAL OUT OPTICAL terminal on this Player.
Check that the audio cable is connected correctly.
Check that the cable plugs are clean.
Take out the disc and clean it.
Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or non-standard audio is recorded for the audio content of the disc.
Left and right channels of audio
are reversed, or sound comes out of only one side.
Are left and
right audio cables connected to the opposite terminal, or is one side disconnected?
Audio is not output, or images
are not played back properly
The audio may
not be output or the images may not be played back properly for some discs in
which copyright-protected contents are recorded.
Cannot connect to the Internet
Is the LAN
cable connected properly?
Is the wrong cable such as a modular cable used? Connect a LAN cable to the LAN terminal.
Is the power for the connected equipment, such as broadband router or modem turned on?
Is the broadband router and/or modem properly connected?
Is the proper value(s) set in the network setting? Check “Communication Setup”.
Is the wrong cable such as a modular cable used? Connect a LAN cable to the LAN terminal.
Is the power for the connected equipment, such as broadband router or modem turned on?
Is the broadband router and/or modem properly connected?
Is the proper value(s) set in the network setting? Check “Communication Setup”.
Cannot download BD-LIVE contents.
Is the LAN
cable connected properly?
Is the USB memory device properly connected? Check that the USB memory device is connected to the BD STORAGE/SERVICE terminal of this Player.
Check if the BD disc supports BD-LIVE.
Check the setting for “BD Internet Access”.
Is the USB memory device properly connected? Check that the USB memory device is connected to the BD STORAGE/SERVICE terminal of this Player.
Check if the BD disc supports BD-LIVE.
Check the setting for “BD Internet Access”.
Control function with HDMI does
not work.
Connect the
HDMI cable properly.
Use High Speed HDMI cables when using the control function with HDMI. The control function with HDMI may not operate properly if other HDMI cables are used.
Set “Settings” – “control function setting” on the player to “Yes”.
The control function with HDMI does not work with devices of other brands, even if connected using an HDMI cable.
The control function with HDMI will not work if devices that do not support the control function with HDMI or devices of other brands are connected between the ,control function with HDMI-compatible device and the player.
It may also not work with certain Flat Panel TVs.
Set control function with HDMI to On on the connected device.
The control function with HDMI works when control function with HDMI is set to On for all devices connected by HDMI cable. Once connections and the settings of all the devices are finished, be sure to check that the player’s picture is output to the
Flat Panel TV. (Also check after changing the connected devices and reconnecting HDMI cables.) The control function with HDMI may not operate properly if the player’s picture is not properly output to the Flat Panel TV.
The control function with HDMI may not work if three or more players, including this player, are connected.
Also refer to the operating instructions of the connected device.
Use High Speed HDMI cables when using the control function with HDMI. The control function with HDMI may not operate properly if other HDMI cables are used.
Set “Settings” – “control function setting” on the player to “Yes”.
The control function with HDMI does not work with devices of other brands, even if connected using an HDMI cable.
The control function with HDMI will not work if devices that do not support the control function with HDMI or devices of other brands are connected between the ,control function with HDMI-compatible device and the player.
It may also not work with certain Flat Panel TVs.
Set control function with HDMI to On on the connected device.
The control function with HDMI works when control function with HDMI is set to On for all devices connected by HDMI cable. Once connections and the settings of all the devices are finished, be sure to check that the player’s picture is output to the
Flat Panel TV. (Also check after changing the connected devices and reconnecting HDMI cables.) The control function with HDMI may not operate properly if the player’s picture is not properly output to the Flat Panel TV.
The control function with HDMI may not work if three or more players, including this player, are connected.
Also refer to the operating instructions of the connected device.
The Player heats up during use
When using this
Player, the console cabinet may heat up depending on the usage environment.
This is not a malfunction.
The display panel shows “ HOLD ”,
and operations are disabled.
KEY LOCK is in
effect. Depress the remote control unit's KEY LOCK button for five seconds or
more to cancel the KEY LOCK function.
SERVICE MODE
To confirm the
model name, region number, and drive version, or to reset to the factory default
settings, proceed as follows:
Turn on the
unit then press the REP_A key on the remote control unit for service (GGF1067).
The MAIN TEST MENU screen will be displayed:
For operation
of the MAIN TEST MENU screen, use the remote control unit supplied with this unit.
Confirm on the screen that the settings are proper
To reset to
factory default, proceed as follows:
1. Select “SHIP” then “ON” on the menu, using the [ UP / DOWN / LEFT / RIGHT ] key on the supplied remote control unit, then press the ENTER key.
2. The “WAIT” message flashes for about 10 seconds. NEVER perform other operations while this message is flashing.
3. The message is displayed on the screen, then the unit is shut itself off.
1. Select “SHIP” then “ON” on the menu, using the [ UP / DOWN / LEFT / RIGHT ] key on the supplied remote control unit, then press the ENTER key.
2. The “WAIT” message flashes for about 10 seconds. NEVER perform other operations while this message is flashing.
3. The message is displayed on the screen, then the unit is shut itself off.
4. Turn on the
unit again. The On Screen Language setting screen is displayed, Select the
language.
FIRMWARE UPDATE
Update Procedure
NOTE: Be sure to update the firmware after the MAIN PWB unit is replaced.
(Updating can also be performed using the User menu. For details, refer to the operating instructions of the unit.)
1. Press [STANDBY/ON] button to turn the switch on, then wait till the BD/DVD/CD disc indicator changes from blinking to lit.
2. Press [OPEN/CLOSE] button to open the Tray, put the update disc on the tray and close the tray.
3. The power automatically turns off. Then it turns on again and the updating with the disc will start.
4. During the updating, “NOW UPDATING DO NOT UNPLUG AC CORD” appears on the monitor screen. And the version updating progress is expressed in %.
5. When updating with the disc is completed, the Tray automatically opens.
* If the front-end software was updated, go to step 8.
6. When the updating is completed, the following appears on the monitor screen. : "SOFTWARE UPDATE IS COMPLETE" If the version updating fails, "FAILED TO COMPLETE UPDATE RETRY SOFTWARE UPDATE" is displayed. Take out the disc, turn off the power and take the procedure again starting from [1] above.
7. Remove the disc from the Tray and press any other button of the Main Unit than [STANDBY/ON], then the Tray will close and the power will automatically turn off. (Confirm the power-off by stop of the Cooling Fan.)
* If [STANDBY/ON] button is pressed, the power will turn off with the Tray open.
8. Press [STANDBY/ON] button to turn the power on, then wait till the STANDBY/ON indicator changes from blinking to lit.
9. Press the [HOME MENU] button on the remote controller, and the menu screen shows up (if the wallpaper screen is used).
* There is no need to take this step, because just after the power is turned on, the menu screen shows up.
10. Select [SETTINGS] first and then [VERSION]. (Press the ENTER button.)
11. The version of the currently installed software appears on the monitor screen. Compare with the version of this updated software, make sure the version is just the same. If the version is not updated, take the procedure again from Step [2].
12. Press [STANDBY/ON] button to turn the power off. (Confirm the power-off by stop of the cooling fan.)
NOTE: Be sure to update the firmware after the MAIN PWB unit is replaced.
(Updating can also be performed using the User menu. For details, refer to the operating instructions of the unit.)
1. Press [STANDBY/ON] button to turn the switch on, then wait till the BD/DVD/CD disc indicator changes from blinking to lit.
2. Press [OPEN/CLOSE] button to open the Tray, put the update disc on the tray and close the tray.
3. The power automatically turns off. Then it turns on again and the updating with the disc will start.
4. During the updating, “NOW UPDATING DO NOT UNPLUG AC CORD” appears on the monitor screen. And the version updating progress is expressed in %.
5. When updating with the disc is completed, the Tray automatically opens.
* If the front-end software was updated, go to step 8.
6. When the updating is completed, the following appears on the monitor screen. : "SOFTWARE UPDATE IS COMPLETE" If the version updating fails, "FAILED TO COMPLETE UPDATE RETRY SOFTWARE UPDATE" is displayed. Take out the disc, turn off the power and take the procedure again starting from [1] above.
7. Remove the disc from the Tray and press any other button of the Main Unit than [STANDBY/ON], then the Tray will close and the power will automatically turn off. (Confirm the power-off by stop of the Cooling Fan.)
* If [STANDBY/ON] button is pressed, the power will turn off with the Tray open.
8. Press [STANDBY/ON] button to turn the power on, then wait till the STANDBY/ON indicator changes from blinking to lit.
9. Press the [HOME MENU] button on the remote controller, and the menu screen shows up (if the wallpaper screen is used).
* There is no need to take this step, because just after the power is turned on, the menu screen shows up.
10. Select [SETTINGS] first and then [VERSION]. (Press the ENTER button.)
11. The version of the currently installed software appears on the monitor screen. Compare with the version of this updated software, make sure the version is just the same. If the version is not updated, take the procedure again from Step [2].
12. Press [STANDBY/ON] button to turn the power off. (Confirm the power-off by stop of the cooling fan.)
POWER SUPPLY CIRCUIT
CLICK ON THE IMAGE TO ZOOM IN
