SONY KDL-60W610B
LED BLINKING AND MOTHER BOARD REPLACING
DIAGNOSING THE ERROR
Before servicing the Television:
1. Verify the TV has the symptom the customer indicated.
2. Check to see if the latest Software is installed.
a. If not, install the latest version.
3. Determine the replacement part required.
VIEWING THE SELF CHECK DIAGNOSIS HISTORY
When an error is detected, the Self Check screen records the number of times the error occurred. This is helpful in confirming past occurrences of an error and for determining if an error is intermittent when the customer is not sure what is causing the television to shut down.
Before servicing the Television:
1. Verify the TV has the symptom the customer indicated.
2. Check to see if the latest Software is installed.
a. If not, install the latest version.
3. Determine the replacement part required.
VIEWING THE SELF CHECK DIAGNOSIS HISTORY
When an error is detected, the Self Check screen records the number of times the error occurred. This is helpful in confirming past occurrences of an error and for determining if an error is intermittent when the customer is not sure what is causing the television to shut down.
If the screen
displays a “0”, no error has occurred.
1. Press POWER to turn on the TV and then turn it off again.
2. Press the following buttons on the Remote Commander within 1 second of each other:
DISPLAY > Channel 5 > Volume - > POWER
1. Press POWER to turn on the TV and then turn it off again.
2. Press the following buttons on the Remote Commander within 1 second of each other:
DISPLAY > Channel 5 > Volume - > POWER
NOTE: This differs from accessing Service Adjustments Mode
(Volume +).
TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1. Confirm the symptom from the customer.
2. Select that symptom from the chart.
3. Bring the primary component listed for that symptom.
5. Chart Color Code.
4. Follow the associated flowcharts in the Training Manual to isolate the board.
2. Select that symptom from the chart.
3. Bring the primary component listed for that symptom.
5. Chart Color Code.
4. Follow the associated flowcharts in the Training Manual to isolate the board.
REPLACING THE MAIN
BOARD / TUNER BOARD
The Main Board used in these models is available for repair.
The Main Board used in these models is available for repair.
1. Disconnect Harness from the Main Board.
2. Locate and disconnect all remaining connectors.
3. Press down the 2 locking clips and pull LVDS cable to
release.
4. Slide brackets to detach from Main Board.
5. Locate and remove screws from the Tuner Board and Main
Board, then lift to detach.
6. Install the new Main Board and/or Tuner Board and screws.
7. Reconnect the LVDS Cable and all other connectors.
7. Reconnect the LVDS Cable and all other connectors.
8. Update the Software.
After ALL repairs UPDATE the SOFTWARE to the latest version. Instructions are included with the Software package on the Sony Authorized Service Portal website.
a. Insert the USB device with the latest Software into one of the TVs’ USB ports.
b. Connect TV to AC power.
c. Wait at least 20 seconds.
d. Press POWER on the remote to turn ON the TV.
e. Wait until the Software update is completed.
9. To access Service Mode, turn TV ON and OFF again then press the following buttons within 1 second of each other:
DISPLAY Channel 5 Volume + POWER
10. When the DIGITAL Menu appears, press 2 until 002 MODEL category displays
After ALL repairs UPDATE the SOFTWARE to the latest version. Instructions are included with the Software package on the Sony Authorized Service Portal website.
a. Insert the USB device with the latest Software into one of the TVs’ USB ports.
b. Connect TV to AC power.
c. Wait at least 20 seconds.
d. Press POWER on the remote to turn ON the TV.
e. Wait until the Software update is completed.
9. To access Service Mode, turn TV ON and OFF again then press the following buttons within 1 second of each other:
DISPLAY Channel 5 Volume + POWER
10. When the DIGITAL Menu appears, press 2 until 002 MODEL category displays
11. Press 1 until 002 DEST item displays.
12. Press 3 until the correct destination of the TV displays.
(Use the below for reference)
KDL-60W610B > US/CND ATSC_UC_BASE
KDL-60W630B > US/CND ATSC_UC_BASE
KDL-60W630B > LA/MX ATSC_LTN_BASE
KDL-60W630B > US/CND ATSC_UC_BASE
KDL-60W630B > LA/MX ATSC_LTN_BASE
13. Press MUTE then 0 to save the changes.
14. Press 1 until 003 MODELNAME displays.
15. Press 3 until the model displayed matches the model of
the TV.
CAUTION: The Model Name can only be selected once. Be sure to verify the information is correct before saving the changes.
16. Press MUTE then 0 to save the changes.
CAUTION: The Model Name can only be selected once. Be sure to verify the information is correct before saving the changes.
16. Press MUTE then 0 to save the changes.
17. Locate the Serial Number for the TV on the side of the
Rear Cover.
18. Press 1 until 004 SERIAL item displays.
19. Press 0 to display the Serial Number Edit option.
20. Press to display the Serial Number input screen.
CAUTION: The Serial Number can only be selected once. Be
sure to verify the information is correct before saving the changes.
21. Enter the Serial Number of the TV.
NOTE: If the incorrect Serial Number is entered, press RETURN to go back to the Serial Number input screen and re-enter the correct number.
22. Press ENTER to save the Serial Number.
21. Enter the Serial Number of the TV.
NOTE: If the incorrect Serial Number is entered, press RETURN to go back to the Serial Number input screen and re-enter the correct number.
22. Press ENTER to save the Serial Number.
23. Press 1 until 006 VAR_TYPE item displays.
24. Press 3 until STD option displays.
25. Press MUTE then 0 to save the changes.
26. Cycle AC Power (Unplug and plug AC Cord from the
outlet).
27. Access Service Mode, by pressing the following buttons within 1 second of each other:
DISPLAY Channel 5 Volume + POWER
28. When the DIGITAL Menu appears, press 2 until 002 MODEL category displays.
27. Access Service Mode, by pressing the following buttons within 1 second of each other:
DISPLAY Channel 5 Volume + POWER
28. When the DIGITAL Menu appears, press 2 until 002 MODEL category displays.
29. Press 0 to select the 000 BOARD CHECK item.
When replacing the
Main Board and/or Tuner Board:
30. Press 1 to verify the Main Board replacement results.
NOTE: Either one of the following messages indicates a correct process.
30. Press 1 to verify the Main Board replacement results.
NOTE: Either one of the following messages indicates a correct process.
CAUTION: If the Main Board is a mismatch to the Tuner Board,
a “NG: WRONG COMBINATION OF MAIN BOARD AND TUNER BOARD” will display.
31. Press RETURN then MUTE and 0 to save the changes.
When replacing the
Tuner Board only:
32. Press 2 to verify the Tuner Board replacement results.
32. Press 2 to verify the Tuner Board replacement results.
CAUTION: If the Tuner Board is a mismatch to the Main Board,
a “NG: DIFFERENT KIND OF TUNER BOARD HAS BEEN CONNECTED” will display.
33. Press RETURN then MUTE and 0 to save the changes.
34. Clear the Self Check screen.
a. Press POWER to exit Service Mode.
b. Press the following buttons on the Remote Commander within
1 second of each other:
DISPLAY Channel 5 Volume – POWER
a. Press POWER to exit Service Mode.
b. Press the following buttons on the Remote Commander within
1 second of each other:
DISPLAY Channel 5 Volume – POWER
c. To clear the error history and error count press 8 0 .
d. Press POWER to exit Self Check Mode.
d. Press POWER to exit Self Check Mode.
35. Cycle AC Power (Unplug and plug AC Cord from the outlet).
