SONY KDL-40W590B - KDL-40W600B - KDL-48W590B - KDL-48W600B
SERVICE MODE AND ADJUSTMENTS
DIAGNOSING THE ERROR
Before servicing the Television:
1. Verify the TV has the symptom the customer indicated.
2. Check to see if the latest Software is installed.
a. If not, install the latest version.
3. Determine the replacement part required.
VIEWING THE SELF CHECK DIAGNOSIS HISTORY
When an error is detected, the Self Check screen records the number of times the error occurred. This is helpful in confirming past occurrences of an error and for determining if an error is intermittent when the customer is not sure what is causing the television to shut down. If the screen displays a “0”, no error has occurred.
Before servicing the Television:
1. Verify the TV has the symptom the customer indicated.
2. Check to see if the latest Software is installed.
a. If not, install the latest version.
3. Determine the replacement part required.
VIEWING THE SELF CHECK DIAGNOSIS HISTORY
When an error is detected, the Self Check screen records the number of times the error occurred. This is helpful in confirming past occurrences of an error and for determining if an error is intermittent when the customer is not sure what is causing the television to shut down. If the screen displays a “0”, no error has occurred.
1. Press POWER to turn on the TV and then turn it off again.
2. Press the following buttons on the Remote Commander within 1 second of each other:
2. Press the following buttons on the Remote Commander within 1 second of each other:
DISPLAY > Channel 5 > Volume - > Power ON
NOTE: This differs from accessing Service Adjustments Mode
(Volume +)
Update
the Software.
After ALL repairs UPDATE the SOFTWARE to the latest version. Instructions are included with the Software package on the Sony
Authorized Service Portal website.
a. Insert the USB device with the latest Software into one of the TVs’ USB ports.
b. Connect TV to AC power.
c. Wait at least 20 seconds.
d. Press the Power button POWER on the TV to turn it ON.
e. Wait until the Software update is completed.
After ALL repairs UPDATE the SOFTWARE to the latest version. Instructions are included with the Software package on the Sony
Authorized Service Portal website.
a. Insert the USB device with the latest Software into one of the TVs’ USB ports.
b. Connect TV to AC power.
c. Wait at least 20 seconds.
d. Press the Power button POWER on the TV to turn it ON.
e. Wait until the Software update is completed.
To
access Service Mode
Turn TV ON and OFF again then press the following buttons
within 1 second of each other:
DISPLAY > Channel 5 > Volume + > Power ON
1.When the DIGITAL Menu appears, press 2 until 002 MODEL category displays.
DISPLAY > Channel 5 > Volume + > Power ON
1.When the DIGITAL Menu appears, press 2 until 002 MODEL category displays.
2.Press 1 until 002 DEST item displays.
3.Press 3 until the correct destination of the TV displays.(Use
the table below for reference).
Model
Name
|
Destination
|
Data
Value
|
KDL-40W590B
|
US/CND
|
ATSC_UC_BASE
|
KDL-48W600B
|
US/CND
|
ATSC_UC_BASE
|
KDL-40W590B
|
US/CND
|
ATSC_UC_BASE
|
KDL-48W600B
|
US/CND
|
ATSC_UC_BASE
|
4.Press MUTE then 0 to save the changes.
5. Press 1 until 003 MODELNAME displays.
6. Press 3 until the model displayed matches the model of
the TV.
CAUTION: The Model Name can only be selected once. Be sure to verify the information is correct before saving the changes.
7. Press MUTE then 0 to save the changes.
CAUTION: The Model Name can only be selected once. Be sure to verify the information is correct before saving the changes.
7. Press MUTE then 0 to save the changes.
8. Locate the Serial Number for the TV on the side of the
Rear Cover.
9. Press 1 until 004 SERIAL item displays.
10. Press 0 to display the Serial Number Edit option.
11.Press ENTER to display the Serial Number input
screen.
CAUTION: The Serial Number can only be selected once. Be
sure to verify the information is correct before saving the changes.
12. Enter the Serial Number of the TV.
NOTE: If the incorrect Serial Number is entered, press RETURN to go back to the Serial Number input screen and re-enter the correct number.
12. Enter the Serial Number of the TV.
NOTE: If the incorrect Serial Number is entered, press RETURN to go back to the Serial Number input screen and re-enter the correct number.
13. Press ENTER to save the Serial Number.
14. Press 1 until 006 VAR_TYPE item displays.
15.Press 3 until UC option displays
16.Press MUTE then 0 to save the changes.
17. Cycle AC Power (Unplug and plug AC Cord from the
outlet).
18. Access Service Mode, by pressing the following buttons withi 1 second of each other:
DISPLAY > Channel 5 > Volume + > Power I/0
18. Access Service Mode, by pressing the following buttons withi 1 second of each other:
DISPLAY > Channel 5 > Volume + > Power I/0
19. When the DIGITAL Menu appears, press 2 until 002
MODEL category displays
20. Press 0 to select the 000 BOARD CHECK item.
When replacing the
Main Board and/or Tuner Board:
21. Press 1 to verify the Main Board replacement results.
NOTE: Either one of the following messages indicates a correct process.
21. Press 1 to verify the Main Board replacement results.
NOTE: Either one of the following messages indicates a correct process.
CAUTION: If the Main Board is a mismatch to the Tuner Board,
a “NG: WRONG COMBINATION OF MAIN BOARD AND TUNER BOARD” message will display.
22. Press RETURN on the Remote Commander.
When replacing the Tuner Board only:
23. Press 2 to verify the Tuner Board replacement results.
22. Press RETURN on the Remote Commander.
When replacing the Tuner Board only:
23. Press 2 to verify the Tuner Board replacement results.
CAUTION: If the Tuner Board is a mismatch to the Main Board,
a “NG: DIFFERENT KIND OF TUNER BOARD HAS BEEN CONNECTED” message will display.
24. Press RETURN on the Remote Commander.
25. Turn the TV OFF.
26. Press UP on the Remote Commander and Power button POWER on TV to set unit to Shipping Condition.
24. Press RETURN on the Remote Commander.
25. Turn the TV OFF.
26. Press UP on the Remote Commander and Power button POWER on TV to set unit to Shipping Condition.
Clear
the Self Check screen.
a. Press POWER to exit Service Mode.
b. Press the following buttons on the Remote Commander within
1 second of each other:
DISPLAY > Channel 5 > Volume - > Power ON
a. Press POWER to exit Service Mode.
b. Press the following buttons on the Remote Commander within
1 second of each other:
DISPLAY > Channel 5 > Volume - > Power ON
c. To clear the error history and error count press 8 0 .
d. Press Power I/0 to exit Self Check Mode.
27. Cycle AC Power (Unplug and plug AC Cord from the outlet).
d. Press Power I/0 to exit Self Check Mode.
27. Cycle AC Power (Unplug and plug AC Cord from the outlet).
SONY TV PREPARING TIPS
SONY KV32XBR45
GEOMETRY PROBLEM
Unit is trying to constantly adjust the vertical
height and horizontal size intermittently.
SOLUTION
When monitoring the E/W Pin output of the M
board the signal was very instable. It was decided to replace IC351 the Jungle
IC. This corrected the trouble.
