Epson Stylus Pro 3800-3800C
ERROR
CODES CAUSES AND SOLUTION
1101
CR
life error
The
CR scan path counter has reached a predetermined level.
(The end of life of the Ink Supply Tube)
Replace the Ink Supply.
(The end of life of the Ink Supply Tube)
Replace the Ink Supply.
Tube
and reset the counter using the Adjustment Program. In addition, check the
statuses of the CR motor, the driven pulley, the Carriage Unit, and the Head
FFC, if any abnormal noise or wear is found, replace the corresponding part(s)
along with the Ink Supply Tube.
1120
CR
lock error
The
CR encoder failed to read the CR scale during a predetermined time period.
Replace the CR encoder.
Replace the CR scale.
Replace the CR scale.
The
carriage unit does not operate due to a CR motor failure or some reasons. Move
the carriage unit manually to check if it moves smoothly, and fix any
abnormality.
Replace the CR motor.
Replace the CR motor.
1121
CR
reverse error
An
abnormal operation (reveres movement) of the carriage was detected a
predetermined number of times.
Check
the CR scale for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace
the CR scale
Replace
the CR encoder
1122
CR
overspeed error
The
carriage moved faster than a designated level.
Check
the CR scale for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the CR encoder
Replace the CR encoder
Replace
the CR motor
Replace
the main board
1123
1123
Duty
over error
An
abnormal load is applied to the CR motor. Check the carriage shaft surface for
any foreign matters, and remove it if any.
Check that the carriage shaft and the contact points between the carriage unit and the main frame are properly lubricated.
Replace the CR motor.
Check that the carriage shaft and the contact points between the carriage unit and the main frame are properly lubricated.
Replace the CR motor.
1124
Drive
timeover error
One
cycle movement cannot be finished during a predetermined time period after power-on.
Replace the CR encoder
Replace the CR encoder
Replace
the CR scale.
Replace
the CR motor .
1125
CR
home position detection error
The
carriage home position cannot be detected because the Pump Cap unit does not
work to unlock the carriage at power-on.
Replace the Pump Cap unit and clear the usage counter using the Adjustment Program.
1126
Replace the Pump Cap unit and clear the usage counter using the Adjustment Program.
1126
CR
lock release error .
The
carriage unit cannot be unlocked.
Replace
the Pump Cap unit and clear the usage counter using the Adjustment Program.
1127
CR
lock set error
The
printer cannot lock the carriage unit.
Replace
the Pump Cap unit and clear the usage counter using the Adjustment Program.
1130
Overspeed
error (PID-load positioning)
The
carriage speed detected by the CR encorder exceeded the limit.
Replace the CR motor.
Replace the main board.
1131
Replace the CR motor.
Replace the main board.
1131
Drive
timeover error (PID-load positioning)
The
condition to stop the CR motor is not satisfied when the CR motor has driven
for a predetermined time period.
Replace the CR encoder.
Replace the CR encoder.
Replace
the CR scale.
Replace
the CR motor.
1132
Out
of sync. (PID-load positioning)
The
carriage unit position error detected by the CR encoder fell outside the
specified limits.
Check that the CR timing belt is properly attached.
Check the CR timing belt’s tension. Correct it if not proper.
Replace the CR motor.
Check that the CR timing belt is properly attached.
Check the CR timing belt’s tension. Correct it if not proper.
Replace the CR motor.
1133
Positioning
time-out (PID-load positioning)
The
carriage unit cannot reach the target position.
Check
that the CR timing belt is properly attached.
Check the CR timing belt’s tension. Correct it if not proper.
Replace the CR motor.
Check the CR timing belt’s tension. Correct it if not proper.
Replace the CR motor.
1134
Integral
term overload (PID-load positioning)
An abnormal load is applied to the CR motor.
An abnormal load is applied to the CR motor.
Check
the carriage shaft surface for any foreign matters, and remove it if any.
Check that the carriage shaft and the contact points between the carriage unit and the main frame are properly lubricated.
Replace the CR motor.
Check that the carriage shaft and the contact points between the carriage unit and the main frame are properly lubricated.
Replace the CR motor.
1135
Encoder
test error (PID-load positioning)
Some
abnormalities were found in the encoder test result.
Check
the CR scale for any dirt, and clean it if an dirt is observed.
Check the CR encoder for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the CR encoder.
Check the CR encoder for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the CR encoder.
1221
PF
measurement error
An
abnormal load is applied to the PF motor.
Check
all the parts that are driven by the PF motor for any abnormal load, and fix
any abnormality.
Replace the PF motor.
Replace the PF motor.
1222
Drive
timeover error
The
condition to stop the PF motor is not satisfied when the PF motor has driven
for a predetermined time period.
Replace the PF motor.
Replace the PF motor.
Replace
the main board.
1220
Overspeed
error
The
motor speed detected by the PF encorder exceeded the limit.
Replace
the PF motor.
Replace
the main board.
1223
Encoder
test error
Some
abnormalities were found in the encoder test result.
Check
the PF scale for any dirt, and clean it if any dirt is observed.
Check the PF encoder for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the PF encoder.
Check the PF encoder for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the PF encoder.
1224
Out
of sync.
The
positioning error detected by the PF encoder fell outside the specified limits.
Check that the PF timing belt is properly attached.
Check the PF timing belt’s tension. Correct it if not proper
1225
Check that the PF timing belt is properly attached.
Check the PF timing belt’s tension. Correct it if not proper
1225
Positioning
time-out
The
PF roller cannot be rotated to the specified point.
Check
that the PF timing belt is properly attached.
Check
the PF timing belt’s tension. Correct it if not proper.
Replace the PF motor.
Replace the PF motor.
1226
Integral
term overload
An
abnormal load is applied to the PF motor.
Check
all the parts that are driven by the PF motor for any abnormal load, and fix
any abnormality.
Replace the PF motor.
Replace the PF motor.
131B
Head
driver (transmission gate) temp error
The
temperature of the head driver has reached the upper limit.
Check
the head FFC for connection status. Reconnect the FFC correctly.
Replace the print head.
Replace the print head.
The
main board is broken. Replace the main board.
1400
Pressure
motor drive timeover
The
target pressure cannot be achieved after the Pressure motor has driven for a
predetermined time period (40 seconds).
Check junction of the ink cartridge and the ink cartridge holder, and remove any obstruction between them if any.
Replace the ink cartridge.
Replace the pressure pump.
The home position of the Pressure pump cannot be detected because the ridges of the accordion unit are adhered to each other, or the Pressure pump home sensor is broken.
Replace the pressure pump.
Check junction of the ink cartridge and the ink cartridge holder, and remove any obstruction between them if any.
Replace the ink cartridge.
Replace the pressure pump.
The home position of the Pressure pump cannot be detected because the ridges of the accordion unit are adhered to each other, or the Pressure pump home sensor is broken.
Replace the pressure pump.
Replace
the main board.
1401
Air
leaks The Pressure pump has air leaks.
Check
that the pressure tube is properly connected. Reconnect the tube correctly if
not.
Replace the pressure pump.
Replace the pressure pump.
1403
Pressure
reducing error The pressure cannot be reduced. Replace the pressure pump.
1404
Pump
movement cycle over error
The
Pressure pump performed its movement cycle a predetermined number of times (60
cycles), but the pressure does not reach the specified level due to a
malfunction of the pump, sensor or motor.
Replace the pressure pump. Because of air leaks, the specified pressure cannot be obtained.
Replace the pressure pump. Because of air leaks, the specified pressure cannot be obtained.
Replace
the ink cartridge. Air is leaking through a gap between the ink cartridge and
the ink cartridge holder due to an obstruction between them.
Check
junction of the ink cartridge and the ink cartridge holder, and remove any
obstruction between them if any.
1410
Drive
time monitor time-out (PUMP)
The
Pump motor run away out of control. Turn the printer power On and Off.
Replace the main board.
Replace the main board.
142D
Pump
cap unit life error
The
pump counter has reached its upper limit.
Replace
the Pump Cap Unit and reset the counter using the Adjustment Program.
1425
CSIC
communication time-out The printer cannot read/write data from/into the CSIC of
the ink cartridge or the maintenance cartridge.
Check the connection between the CSIC and the main board and fix any abnormality.
Replace the ink cartridge or the maintenance cartridge.
Replace the main board.
Check the connection between the CSIC and the main board and fix any abnormality.
Replace the ink cartridge or the maintenance cartridge.
Replace the main board.
1430
Holder
ink pad error
The
ink cartridge installation/removal counter has reached the specified limit.
Replace the ink pad in the holder and reset the counter using the Adjustment Program.
Replace the ink pad in the holder and reset the counter using the Adjustment Program.
1431
Ink
selector error
The
number of drives of the Ink Selector has reached the specified limit.
Replace the Ink Selector and reset the counter using the Adjustment Program.
Replace the Ink Selector and reset the counter using the Adjustment Program.
1432
Ink
selector drive timeover
Changing
the ink path by the Ink Selector cannot be completed during a predetermined time
period due to a malfunction of the
Ink Selector (its sensor or motor).
Replace the Ink Selector and reset the counter using the Adjustment Program.
Ink Selector (its sensor or motor).
Replace the Ink Selector and reset the counter using the Adjustment Program.
1434
Ink
cover unlock error
The
cartridge cover cannot open due to an obstruction on the top of it.
Remove any obstruction on the cover.
The ink cover open sensor is broken and cannot detect an open/ close status of the cover.
Replace the ink cover Open sensor.The ink cover solenoid is broken and cannot unlock the cover.
Remove any obstruction on the cover.
The ink cover open sensor is broken and cannot detect an open/ close status of the cover.
Replace the ink cover Open sensor.The ink cover solenoid is broken and cannot unlock the cover.
Replace
the ink cover solenoid.
1501
Release
phase detection error
The
release roller position sensor cannot detect the actuator after the release
motor has driven a predetermined number of steps.
Replace the release motor.
Replace the release roller position sensor (Release Sensor).
Replace the release motor.
Replace the release roller position sensor (Release Sensor).
1502
Drive
time monitor time-out
The
condition to stop the release motor are not satisfied when the release motor
has driven for a predetermined time period.
Replace the release roller position sensor (Release Sensor).
Replace the release motor.
Replace the release roller position sensor (Release Sensor).
Replace the release motor.
150C
PF
phase detection error
The
APG sensor cannot detect the origin point when the APG motor has driven for a
predetermined time period.
Replace the APG motor.
Replace the APG sensor.
Replace the APG motor.
Replace the APG sensor.
1511
Drive
time monitor time-out (APG)
The
APG motor run away out of control. Turn the printer power On and Off.
Replace the main board.
Replace the main board.
1520
Drive
time monitor time-out (CR)
The
CR motor run away out of control. Turn the printer power On and Off.
Replace the main board.
Replace the main board.
1531
ASF
phase detection error
A
status detected by the ASF sensor does not change when the
ASF motor has driven for a predetermined time period.
Replace the ASF motor.
Replace the ASF sensor.
ASF motor has driven for a predetermined time period.
Replace the ASF motor.
Replace the ASF sensor.
1535
Pressure
pump home detection error
The
home position of the Pressure pump cannot be detected at power-on because the
ridges of the accordion unit are adhered to
each other, or the Pressure pump home sensor is broken.
Replace the Pressure Pump.
each other, or the Pressure pump home sensor is broken.
Replace the Pressure Pump.
Replace
the main board.
1550
Borderless
print ink pad error
The
counter for the waste ink used at the bleed-off margins for borderless printing
has reached its upper limit.
Replace the ink pad for borderless print (POROUS PAD, IN WASTE BOX, RIGHT/LEFT) and reset the counter using the Adjustment Program.
Replace the ink pad for borderless print (POROUS PAD, IN WASTE BOX, RIGHT/LEFT) and reset the counter using the Adjustment Program.
1600
Paper
width sensor obstruction error
A
foreign substance on the platen was detected at power-on.
Remove
any dirt or foreign substances from the plate.
Replace the PW sensor.
Replace the PW sensor.
Replace
the CR motor.
1601
Paper
width sensor malfunction
The
PW sensor is broken.
Replace
the PW sensor.
1A23
Invalid
RTC data
The
various absolute time data stored in the NVRAM is abnormal.
Reset the RTC using the Adjustment Program and set the correct date and time.
1A26
Reset the RTC using the Adjustment Program and set the correct date and time.
1A26
RTC
communication time-out
The
RTC circuit on the main board is malfunctioning.
1.
Turn the power Off and remove the lithium battery.
2. After a several seconds, reattach the battery and turn the power back On.
3. If the printer recovers from the error, Reset the RTC using the Adjustment Program and set the correct date and time.
2. After a several seconds, reattach the battery and turn the power back On.
3. If the printer recovers from the error, Reset the RTC using the Adjustment Program and set the correct date and time.
1A37
Thermistor
sensor error
The
head FFC is not correctly connected. Check the head FFC, and reconnect it
correctly.
The head thermistor detected the head temperature fell outside the specified range.
Replace the print head.
The head thermistor is broken.
1A38
The head thermistor detected the head temperature fell outside the specified range.
Replace the print head.
The head thermistor is broken.
1A38
Transistor
ambient temp error
The
transistor is broken.
Replace
the main board.
The thermistor detected a temperature outside the specified range.
1A40
The thermistor detected a temperature outside the specified range.
1A40
IC22
error
The
destination setting is wrong. Correct the destination setting.
2000 NVRAM error An NVRAM erase or write error has occurred. Replace the main board.
2000 NVRAM error An NVRAM erase or write error has occurred. Replace the main board.
2002
SDRAM
error
An
SDRAM read/write error has occurred.
Replace
the main board.
2003
FLASH
BOOT SUM CHECK error
Failed
to install the firmware. Reinstall the firmware.
Replace the main board.
Replace the main board.
The
FlashROM is broken.
Replace
the main board.
2009
FLASH
SUM CHECK error
Failed
to install the firmware.
The
FlashROM is broken
Reinstall
the firmware.
Replace the main board.
Replace the main board.
Replace
the main board.
200A
Firmware
loading error
The
SDRAM is broken.
Replace
the main board.
200B
Insufficient
internal memory
There
is something wrong with the firmware. Install a normal firmware.
3000
3000
AC power line
shut-off The AC power was shut off due to a power failure, unplugged, power
supply board failure, or main board failure.
Check the power cable (from the power outlet to the socket on the printer) for poor connection or breaks.
Check the power cable (from the power outlet to the socket on the printer) for poor connection or breaks.
Replace
the power supply board.
POWER SUPPLY SCHEMATIC DIAGRAM
USING IC NCP1308A2G
CLICK ON THE IMAGE TO ZOOM IN
