SAMSUNG BD-C5500
BLU RAY
TROUBLE SHOOTING FIRMWARE UPDATE AND POWER SUPPLY CIRCUIT
TROUBLE SHOOTING
NO Power Detected (Stand by LED OFF)
CHECK THE FOLLOWING
F1S01 is normal
C1S05B voltage is normal voltage > Change
BD01,BD02,BD03,BD04.
Switching operation of IC1 is normal > Change
IC1.
There's no Digital Audio Out
CHECK THE FOLLOWING
Set the Audio on the Blu-ray player to Bitstream
check to see if the A/V receiver can decode
Bitstream > Set 5500 to PCM audio and hook HDMI cable direct from Player to
TV
Check to see if the Audio Data at R1 is normal
> Replace the Main PCB.
check the jack soldering or replace Optical
There is no Audio Output
CHECK THE FOLLOWING
Check the Audio signal at IC3 PIN1,2,23 (Clock
data ) PIN6 (Audio data) > Replace
the main PCB.
Check the Audio signal at PIN 13,15 of IC3
>Check IC3 soldering or replace IC3.
Check the Audio signal at IC3 > Check IC3
soldering of peripheral devices
Replace CN3 or audio cable
Disc Ioading error
CHECK THE FOLLOWING
Check the deck power at CN14 (D3.3V,D5V,D12V)
> Check the power
Is the DECK cable (between main & deck)
inserted correctly > Reinsert DECK Cable correctly.
Change the deck
Remote control does not work
CHECK THE FOLLOWING
Remote control battery OK > Change the
battery.
Is the FFC cable (between Front
panel&Main) OK > Re-insert FFC cable correctly.
IR PIN1 SIGNAL OK > Check IR or change the
Front panel PCB.
Check the Power of IC9 PIN47 or change the
Main PCB
NO
LOGO (HDMI)
CHECK THE FOLLOWING
Video selection accords with cable connection and
TV mode > Check the Video select, cable connection, TV mode.
Is output of Q4 &Q27 high (2.0>5.0V)
> Check the HDMI Jack(CN4 pin19) and HDMI cable connection.
Data output from VT(pin11,12,14>19) >
Check the IC1 power input and VT 11,12,14>19.
HDMI cable error
Disc skips or freezing
CHECK THE FOLLOWING
All Media (BD/DVD/CD) NG > Check the Power
At CN9 (D3.3V,D12V) > CHECK SMPS
Only BD NG > CHECK
Q13 Emitter Voltage check Q12: DVD, Q11:CD 4V > 6.5 > RFP Check Signal level OK BD: over 400Mv (Change
the Main Board) >Change the DECK.
Only DVD NG > CHECK Q13 Emitter Voltage
check Q12: DVD, Q11:CD 4V > 6.5 > RFP Check Signal level OK DVD: over
200mV(Change the Main Board) > Change the DECK.
Only CD NG > CHECK Q13 Emitter Voltage
check Q12: DVD, Q11:CD 4V > 6.5 > RFP Check Signal level OK V CD: over
200mV (Change the Main Board ) > Change the DECK.
No Disc Reading Error
CHECK THE FOLLOWING
Is this issue happen with only specific Blu-ray
Disc title > Refer 'Disc Loading Error
Does the unit contain the latest firmware
available on the Samsung Web Site > Consult with the Samsung Electronics
Update with the new version and try again.
Software Update
How to Upgrade FIRMWARE
This menu allows you to upgrade software for performance
improvements or additional services. You can check the current software version,
upgrade by internet and set the auto upgrade notification by using this menu.
If the auto upgrade notification is set to "ON" and the product is
properly connected to the network, it will automatically connect to our
web-site each time it is turned on and download any update files that are
available.
Network Upgrade
1) Starting at the "Home Menu" press
the right arrow to highlight SETTINGS and press [Enter]
2) Press the up/down arrows to highlight
SUPPORT and press [Enter]
3) Press [Enter] on SOFTWARE UPGRADE
4) Press [Enter] on BY INTERNET and the
Blu-ray Disc player will search online for the most recent firmware update.
5) If a firmware update is found you must then
press [Enter] on YES to begin the update. If you select YES the player will
then turn off and on automatically. (Never turn it on Manually at this stage)
If no firmware is available you will see a message saying "The latest upgrade
file is already installed. There is no need to upgrade."
6) The upgrade progress bar will appear. When
the update is completed the Blu-ray Player will turn off automatically.
7) It is now safe to power on your Blu-ray Player
7) It is now safe to power on your Blu-ray Player
[Note]
# The update will be completed only when the product turns itself off for a SECOND time. Never turn off the product manually during the update process. If you are unsure of how many times your unit powered off by itself wait 5 minutes before turning on the Blu-ray Player manually.
# The update will be completed only when the product turns itself off for a SECOND time. Never turn off the product manually during the update process. If you are unsure of how many times your unit powered off by itself wait 5 minutes before turning on the Blu-ray Player manually.
You can also update software using the
following methods. USB and CD/DVD are the same as using the 'By Internet menu'.
USB Upgrade
Please follow the below steps to download USB
firmware update.
1) Visit www.samsung.com/bluraysupport
2) [Left Click] SUPPORT on the left hand side of the screen
3) [Left Click] the white box in the center of the screen to "Search Product Support"
4) Type in the full model code (ex: BD-C5300) and press [Enter]
5) A list of model codes may appear, [Left Click] the model that is correct.
6) [Left Click] the FIRMWARE tab in the center of screen
7) [Left Click] the "ZIP" icon on the right of
USB upgrade file.
8) [Left Click] SAVE
9) Locate your USB mass storage device in the SAVE IN window and then click SAVE, wait for the f/w download to complete before proceeding.
10) Go to "My Computer" and open your USB drive
11) [Right Click] on Firmware File (ver_date_model) and then [Left Click] Unzip to Here
12) Insert the USB stick into the Blu-ray player while it is ON
13) Press [Enter] on the OK to upgrade firmware
14) The power will turn off and on at the beginning of the firmware upgrade.
15) The upgrade progress bar will appear. When the update is completed the Blu-ray Player will turn off automatically
16) It is now safe to power on your Blu-ray Player
1) Visit www.samsung.com/bluraysupport
2) [Left Click] SUPPORT on the left hand side of the screen
3) [Left Click] the white box in the center of the screen to "Search Product Support"
4) Type in the full model code (ex: BD-C5300) and press [Enter]
5) A list of model codes may appear, [Left Click] the model that is correct.
6) [Left Click] the FIRMWARE tab in the center of screen
7) [Left Click] the "ZIP" icon on the right of
USB upgrade file.
8) [Left Click] SAVE
9) Locate your USB mass storage device in the SAVE IN window and then click SAVE, wait for the f/w download to complete before proceeding.
10) Go to "My Computer" and open your USB drive
11) [Right Click] on Firmware File (ver_date_model) and then [Left Click] Unzip to Here
12) Insert the USB stick into the Blu-ray player while it is ON
13) Press [Enter] on the OK to upgrade firmware
14) The power will turn off and on at the beginning of the firmware upgrade.
15) The upgrade progress bar will appear. When the update is completed the Blu-ray Player will turn off automatically
16) It is now safe to power on your Blu-ray Player
CD/DVD Upgrade
Please follow the below steps to download the
CD firmware update.
1) Follow steps 1) - 6) above under USB update
7) [Left Click] on the "ZIP" icon to the right of UPGRADE FILE CD or UPGRADE FILE USB
8) [Left Click] SAVE and select the location on your desktop to save the file
9) Locate the saved file, [Right Click] and then select UNZIP HERE.
1) Follow steps 1) - 6) above under USB update
7) [Left Click] on the "ZIP" icon to the right of UPGRADE FILE CD or UPGRADE FILE USB
8) [Left Click] SAVE and select the location on your desktop to save the file
9) Locate the saved file, [Right Click] and then select UNZIP HERE.
[Note]
# If you downloaded the USB firmware you will have a .RUF file, if you downloaded the CD firmware you will have an .iso file.
10) If you have a .RUF file you must burn a DATA DISC with your CD burning software and if you have a .ISO file you must burn an IMAGE DISC with your CD burning software
11) After disc is finalized insert it in the Blu-ray Player and follow steps 13)-16) above.
# If you downloaded the USB firmware you will have a .RUF file, if you downloaded the CD firmware you will have an .iso file.
10) If you have a .RUF file you must burn a DATA DISC with your CD burning software and if you have a .ISO file you must burn an IMAGE DISC with your CD burning software
11) After disc is finalized insert it in the Blu-ray Player and follow steps 13)-16) above.
POWER SUPPLY CIRCUIT
IC USED - ICE3BR11765J
CLICK ON THE IMAGE TO ZOOM IN
