Category: LED Television Repair and Service
Contents of this article
- Service modes
- Fault finding tips
- Debugging
PHILIPS 46PFL5507
Service Modes
Service Default mode (SDM) and Service Alignment Mode (SAM) offers several features for the service technician, while the Customer Service Mode (CSM) is used for communication between the call centre and the customer. This chassis also offers the option of using ComPair, a hardware interface between a computer and the TV chassis. It offers the abilities of structured troubleshooting, error code reading, and software version read-out for all chassis.
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon)
Service Default mode (SDM) and Service Alignment Mode (SAM) offers several features for the service technician, while the Customer Service Mode (CSM) is used for communication between the call centre and the customer. This chassis also offers the option of using ComPair, a hardware interface between a computer and the TV chassis. It offers the abilities of structured troubleshooting, error code reading, and software version read-out for all chassis.
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon)
Service Default Mode (SDM)
Purpose
# To create a pre-defined setting, to get the same measurement results as given in this manual.
# To override software protections detected by stand-by processor and make the TV start up to the step just before protection (a sort of automatic stepwise start-up).
# To start the blinking LED procedure where only LAYER 2 errors are displayed.
Purpose
# To create a pre-defined setting, to get the same measurement results as given in this manual.
# To override software protections detected by stand-by processor and make the TV start up to the step just before protection (a sort of automatic stepwise start-up).
# To start the blinking LED procedure where only LAYER 2 errors are displayed.
How to
Activate SDM
For this chassis there are two kinds of SDM: an analogue SDM and a digital SDM. .
# Analogue SDM: use the standard RC-transmitter and key in the code “062596”, directly followed by the “MENU” (or “HOME”) button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or "HOME") button again.
Analogue SDM can also be activated by grounding for a moment the solder path on the SSB, with the indication “SDM” .
# Digital SDM: use the standard RC-transmitter and key in the code “062593”, directly followed by the “MENU” (or "HOME") button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or "HOME") button again.
For this chassis there are two kinds of SDM: an analogue SDM and a digital SDM. .
# Analogue SDM: use the standard RC-transmitter and key in the code “062596”, directly followed by the “MENU” (or “HOME”) button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or "HOME") button again.
Analogue SDM can also be activated by grounding for a moment the solder path on the SSB, with the indication “SDM” .
# Digital SDM: use the standard RC-transmitter and key in the code “062593”, directly followed by the “MENU” (or "HOME") button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or "HOME") button again.
Service mode pad
After activating this mode, “SDM” will appear
in the upper right corner of the screen (when a picture is available).
How to
Exit SDM
Use one of the following methods:
# Switch the set to STAND-BY via the RC-transmitter.
# Via a standard customer RC-transmitter: key in “00”- sequence.
Use one of the following methods:
# Switch the set to STAND-BY via the RC-transmitter.
# Via a standard customer RC-transmitter: key in “00”- sequence.
Service Alignment Mode (SAM)
Purpose
# To perform (software) alignments.
# To change option settings.
# To easily identify the used software version.
# To view operation hours.
# To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: Key in the code “062596” directly followed by the “INFO” or “OK” button. After activating SAM with this method a service warning will appear on the screen, continue by pressing the “OK” button on the RC.
Purpose
# To perform (software) alignments.
# To change option settings.
# To easily identify the used software version.
# To view operation hours.
# To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: Key in the code “062596” directly followed by the “INFO” or “OK” button. After activating SAM with this method a service warning will appear on the screen, continue by pressing the “OK” button on the RC.
How to
Navigate
# In SAM, the menu items can be selected with the “CURSOR UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
# With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
# With the “OK” key, it is possible to activate the selected action.
How to Exit SAM
Use one of the following methods:
# Switch the TV set to STAND-BY via the RC-transmitter.
# Via a standard RC-transmitter, key in “00” sequence, or select the “BACK” key
# In SAM, the menu items can be selected with the “CURSOR UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
# With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
# With the “OK” key, it is possible to activate the selected action.
How to Exit SAM
Use one of the following methods:
# Switch the TV set to STAND-BY via the RC-transmitter.
# Via a standard RC-transmitter, key in “00” sequence, or select the “BACK” key
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can call his dealer or the Customer Helpdesk. The service technician can then ask the customer to activate the CSM, in order to identify the status of the set. Now, the service technician can judge the severity of the complaint. In many cases, he can advise the customer how to solve the problem, or he can decide if it is necessary to visit the customer. The CSM is a read only mode; therefore, modifications in this mode are not possible.
When in this chassis CSM is activated, a test pattern will be displayed during 5 seconds (1 second Blue, 1 second Green and 1 second Red, then again 1 second Blue and 1 second Green). This test pattern is generated by the PNX51X0 (located on the 200Hz board as part of the display). So if this test pattern is shown, it could be determined that the back end video chain (PNX51X0 and display) is working.For TV sets without the PNX51X0 inside, every menu from CSM will be used as check for the back end chain video. When CSM is activated and there is a USB stick connected to the TV set, the software will dump the CSM content to the USB stick. The file (CSM_model number_serial number.txt) will be saved in the root of the USB stick. This info can be handy if no information is displayed.
When in CSM mode (and a USB stick connected), pressing “OK” will create an extended CSM dump file on the USB stick. This file (Extended_CSM_model number_serial number.txt) contains:
# The normal CSM dump information,
# All items (from SAM “load to USB”, but in readable format),
# Operating hours,
# Error codes,
# Software/Hardware event logs.
To have fast feedback from the field, a flashdump can be requested by development. When in CSM, push the “red” button and key in serial digits ‘2679’ (same keys to form the word ‘COPY’ with a cellphone). A file “Dump_model number_serial number.bin” will be written on the connected USB device. This can take 1/2 minute, depending on the quantity of data that needs to be dumped. Also when CSM is activated, the LAYER 1 error is displayed via blinking LED. Only the latest error is displayed.
Purpose
When a customer is having problems with his TV-set, he can call his dealer or the Customer Helpdesk. The service technician can then ask the customer to activate the CSM, in order to identify the status of the set. Now, the service technician can judge the severity of the complaint. In many cases, he can advise the customer how to solve the problem, or he can decide if it is necessary to visit the customer. The CSM is a read only mode; therefore, modifications in this mode are not possible.
When in this chassis CSM is activated, a test pattern will be displayed during 5 seconds (1 second Blue, 1 second Green and 1 second Red, then again 1 second Blue and 1 second Green). This test pattern is generated by the PNX51X0 (located on the 200Hz board as part of the display). So if this test pattern is shown, it could be determined that the back end video chain (PNX51X0 and display) is working.For TV sets without the PNX51X0 inside, every menu from CSM will be used as check for the back end chain video. When CSM is activated and there is a USB stick connected to the TV set, the software will dump the CSM content to the USB stick. The file (CSM_model number_serial number.txt) will be saved in the root of the USB stick. This info can be handy if no information is displayed.
When in CSM mode (and a USB stick connected), pressing “OK” will create an extended CSM dump file on the USB stick. This file (Extended_CSM_model number_serial number.txt) contains:
# The normal CSM dump information,
# All items (from SAM “load to USB”, but in readable format),
# Operating hours,
# Error codes,
# Software/Hardware event logs.
To have fast feedback from the field, a flashdump can be requested by development. When in CSM, push the “red” button and key in serial digits ‘2679’ (same keys to form the word ‘COPY’ with a cellphone). A file “Dump_model number_serial number.bin” will be written on the connected USB device. This can take 1/2 minute, depending on the quantity of data that needs to be dumped. Also when CSM is activated, the LAYER 1 error is displayed via blinking LED. Only the latest error is displayed.
How to
Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user) menu on the screen!
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user) menu on the screen!
How to
Navigate
By means of the “CURSOR-DOWN/UP” knob on the RCtransmitter, can be navigated through the menus.
Contents of CSM
The contents are reduced to 3 pages: General, Software versions and Quality items. The group names itself are not shown anywhere in the CSM menu.
By means of the “CURSOR-DOWN/UP” knob on the RCtransmitter, can be navigated through the menus.
Contents of CSM
The contents are reduced to 3 pages: General, Software versions and Quality items. The group names itself are not shown anywhere in the CSM menu.
Fault Finding and Repair Tips
Audio Amplifier
The Class D-IC 7D60 has a powerpad for cooling. When the IC is replaced it must be ensured that the powerpad is very well pushed to the PWB while the solder is still liquid. This is needed to insure that the cooling is guaranteed, otherwise the Class DIC could break down in short time.
AV PIP
To check the AV PIP board (if present) functionality, a dedicated tespattern can be invoke as follows: select the “multiview” icon in the User Interface and press the “OK” button. Apply for the main picture an extended source, e.g. HDMI input. Proceed by entering CSM (push ‘123654’ on the remote control) and press the yellow button. A coloured testpattern should appear now, generated by the AV PIP board (this can take a few seconds).
CSM
When CSM is activated and there is a USB stick connected to the TV, the software will dump the complete CSM content to the USB stick. The file (Csm.txt) will be saved in the root of the USB stick. If this mechanism works it can be concluded that a large part of the operating system is already working (MIPS, USB...)
DC/DC Converter
Description basic board
The basic board power supply consists of 4 DC/DC converters and 5 linear stabilizers. All DC/DC converters have +12V input voltage and deliver:
# +1V1 supply voltage (1.15V nominal), for the core voltage of PNX855xx, stabilized close to the point of load; SENSE+1V1 signal provides the DC-DC converter the needed feedback to achieve this.
# +1V8 supply voltage, for the DDR2 memories and DDR2 interface of PNX855xx.
# +3V3 supply voltage (3.30V nominal), overall 3.3 V for onboard IC’s, for non-5000 series SSB diversities only.
# +5V (5.15V nominal) for USB, WIFI and Conditional Access Module and +5V5-TUN for +5V-TUN tuner stabilizer.
The linear stabilizers are providing:
# +1V2 supply voltage (1.2V nominal), stabilized close to PNX855xx device, for various other internal blocks of PNX855xx; SENSE+1V2 signal provides the needed feedback to achieve this.
# +2V5 supply voltage (2.5V nominal), for LVDS interface and various other internal blocks of PNX855xx. Stabilizer
7UC0 is used (diagram B02B).
# +3V3 supply voltage (3V3 nominal), is provided by 7UD1 (diagram B02C); the 12 V to 3V3 DC-DC converter delivers the supply voltage to the PNX855xx.
# +5V-TUN supply voltage (5V nominal) for tuner and IF amplifier.
Audio Amplifier
The Class D-IC 7D60 has a powerpad for cooling. When the IC is replaced it must be ensured that the powerpad is very well pushed to the PWB while the solder is still liquid. This is needed to insure that the cooling is guaranteed, otherwise the Class DIC could break down in short time.
AV PIP
To check the AV PIP board (if present) functionality, a dedicated tespattern can be invoke as follows: select the “multiview” icon in the User Interface and press the “OK” button. Apply for the main picture an extended source, e.g. HDMI input. Proceed by entering CSM (push ‘123654’ on the remote control) and press the yellow button. A coloured testpattern should appear now, generated by the AV PIP board (this can take a few seconds).
CSM
When CSM is activated and there is a USB stick connected to the TV, the software will dump the complete CSM content to the USB stick. The file (Csm.txt) will be saved in the root of the USB stick. If this mechanism works it can be concluded that a large part of the operating system is already working (MIPS, USB...)
DC/DC Converter
Description basic board
The basic board power supply consists of 4 DC/DC converters and 5 linear stabilizers. All DC/DC converters have +12V input voltage and deliver:
# +1V1 supply voltage (1.15V nominal), for the core voltage of PNX855xx, stabilized close to the point of load; SENSE+1V1 signal provides the DC-DC converter the needed feedback to achieve this.
# +1V8 supply voltage, for the DDR2 memories and DDR2 interface of PNX855xx.
# +3V3 supply voltage (3.30V nominal), overall 3.3 V for onboard IC’s, for non-5000 series SSB diversities only.
# +5V (5.15V nominal) for USB, WIFI and Conditional Access Module and +5V5-TUN for +5V-TUN tuner stabilizer.
The linear stabilizers are providing:
# +1V2 supply voltage (1.2V nominal), stabilized close to PNX855xx device, for various other internal blocks of PNX855xx; SENSE+1V2 signal provides the needed feedback to achieve this.
# +2V5 supply voltage (2.5V nominal), for LVDS interface and various other internal blocks of PNX855xx. Stabilizer
7UC0 is used (diagram B02B).
# +3V3 supply voltage (3V3 nominal), is provided by 7UD1 (diagram B02C); the 12 V to 3V3 DC-DC converter delivers the supply voltage to the PNX855xx.
# +5V-TUN supply voltage (5V nominal) for tuner and IF amplifier.
+3V3-STANDY (3V3 nominal) is the permanent
voltage, supplying the Stand-by microprocessor inside PNX855xx. Supply voltage
+1V1 is started immediately when +12V voltage becomes available (+12V is
enabled by STANDBY signal when "low"). Supply voltages +3V3, +2V5,
+1V8, +1V2 and +5V-TUN are switched "on" by signal ENABLE-3V3 when
"low", provided that +12V (detected via 7U40 and 7U41) is present. +12V
is considered OK (=> DETECT2 signal becomes "high", +12V to +1V8,
+12V to +3V3, +12V to +5V DC-DC converter can be started up) if it rises above
10V and doesn’t drop below 9V5. A small delay of a few milliseconds is introduced
between the start-up of 12V to +1V8 DC-DC converter and the two other DC-DC
converters via 7U48 and associated components. Description DVB-S2:
# LNB-RF1 (0V = disabled, 14V or 18V in normal operation) LNB supply generated via the second conversion channel of 7TP2 (diagram B03B) LNB supply control IC. It provides supply voltage that feeds the outdoor satellite reception equipment.
# +3V3-DVBS (3V3 nominal), +2V5-DVBS (2V5 nominal) and +1V-DVBS (1.03V nominal) power supply for the silicon tuner and channel decoder. +1V-DVBS is generated via a 5V to 1V DC-DC converter and is stabilized at the point of load (channel decoder) by means of feedback signal SENSE+1V0-DVBS. +3V3-DVBS and +2V5-DVBS are generated via linear stabilizers from +5V-DVBS that by itself is generated via the first conversion channel of 7TP2. At start-up, +24V becomes available when STANDBY signal is "low" (together with +12V for the basic board), when +3V3 from the basic board is present the two DC-DC converters channels inside 7TP2 are activated. Initially only the 24V to 5V converter (channel 1 of 7TP2 generating +5V-DVBS) will effectively work, while +V-LNB is held at a level around 11V7 via diode 6TP5. If +24V drops below +15V level then the DVB-S2 supply will stop, even if +3V3 is still present.
Note: +24V audio is used in 4000 series, 4300 & 5000 series use +12V audio.
Debugging
The best way to find a failure in the DC/DC converters is to check their start-up sequence at power “on” via the mains cord, presuming that the stand-by microprocessor and the external
supply are operational. Take STANDBY signal "high"-to-"low" transition as time reference. When +12V becomes available (maximum 1 second after STANDBY signal goes "low") then +1V1 is started immediately. After ENABLE-3V3 goes "low", all the other supply voltages should rise within a few milliseconds.
Tips
# Behaviour comparison with a reference TV550 platform can be a fast way to locate failures.
# If +12V stays "low", check the integrity of fuse 1U40.
# Check the integrity (at least no short circuit between drain and source) of the power MOS-FETs before starting up the platform in SDM, otherwise many components might be damaged. Using a ohmmeter can detect short circuits between any power rail and ground or between +12V and any other power rail.
# Short circuit at the output of an integrated linear stabilizer (7UC0) will heat up this device strongly.
# Switching frequencies should be 500 kHz ...600 kHz for 12 V to 1.1 V and 12 V to 1.8 V DC-DC converters, 900 kHz for 12 V to 3.3 V and 12 V to 5 V DC-DC converters. The DVB-S2 supply 24 V to 5 V and 24 V to +V LNB DC-DC converters operates at 300 kHz while for 5 V to 1.1 V DC-DC converter 900 kHz is used.
# LNB-RF1 (0V = disabled, 14V or 18V in normal operation) LNB supply generated via the second conversion channel of 7TP2 (diagram B03B) LNB supply control IC. It provides supply voltage that feeds the outdoor satellite reception equipment.
# +3V3-DVBS (3V3 nominal), +2V5-DVBS (2V5 nominal) and +1V-DVBS (1.03V nominal) power supply for the silicon tuner and channel decoder. +1V-DVBS is generated via a 5V to 1V DC-DC converter and is stabilized at the point of load (channel decoder) by means of feedback signal SENSE+1V0-DVBS. +3V3-DVBS and +2V5-DVBS are generated via linear stabilizers from +5V-DVBS that by itself is generated via the first conversion channel of 7TP2. At start-up, +24V becomes available when STANDBY signal is "low" (together with +12V for the basic board), when +3V3 from the basic board is present the two DC-DC converters channels inside 7TP2 are activated. Initially only the 24V to 5V converter (channel 1 of 7TP2 generating +5V-DVBS) will effectively work, while +V-LNB is held at a level around 11V7 via diode 6TP5. If +24V drops below +15V level then the DVB-S2 supply will stop, even if +3V3 is still present.
Note: +24V audio is used in 4000 series, 4300 & 5000 series use +12V audio.
Debugging
The best way to find a failure in the DC/DC converters is to check their start-up sequence at power “on” via the mains cord, presuming that the stand-by microprocessor and the external
supply are operational. Take STANDBY signal "high"-to-"low" transition as time reference. When +12V becomes available (maximum 1 second after STANDBY signal goes "low") then +1V1 is started immediately. After ENABLE-3V3 goes "low", all the other supply voltages should rise within a few milliseconds.
Tips
# Behaviour comparison with a reference TV550 platform can be a fast way to locate failures.
# If +12V stays "low", check the integrity of fuse 1U40.
# Check the integrity (at least no short circuit between drain and source) of the power MOS-FETs before starting up the platform in SDM, otherwise many components might be damaged. Using a ohmmeter can detect short circuits between any power rail and ground or between +12V and any other power rail.
# Short circuit at the output of an integrated linear stabilizer (7UC0) will heat up this device strongly.
# Switching frequencies should be 500 kHz ...600 kHz for 12 V to 1.1 V and 12 V to 1.8 V DC-DC converters, 900 kHz for 12 V to 3.3 V and 12 V to 5 V DC-DC converters. The DVB-S2 supply 24 V to 5 V and 24 V to +V LNB DC-DC converters operates at 300 kHz while for 5 V to 1.1 V DC-DC converter 900 kHz is used.
