Category: LED Television Repair and Service
Contents of this article
- Service mode access
- Fault finding tip
- Service pad position
PHILIPS 40PFL6606D
Service Modes
Service Default mode (SDM) and Service Alignment Mode (SAM) offers several features for the service technician, while the Customer Service Mode (CSM) is used for communication between the call centre and the customer. This chassis also offers the option of using ComPair, a hardware interface between a computer and the TV chassis. It offers the abilities of structured troubleshooting, error code reading, and software version read-out for all chassis.
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon).
Service Default mode (SDM) and Service Alignment Mode (SAM) offers several features for the service technician, while the Customer Service Mode (CSM) is used for communication between the call centre and the customer. This chassis also offers the option of using ComPair, a hardware interface between a computer and the TV chassis. It offers the abilities of structured troubleshooting, error code reading, and software version read-out for all chassis.
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon).
Service Default Mode (SDM)
Purpose
# To create a pre-defined setting, to get the same measurement results as given in this manual.
# To override SW protections detected by stand-by processor and make the TV start up to the step just before protection (a sort of automatic stepwise start-up).
# To start the blinking LED procedure where only LAYER 2 errors are displayed.
Purpose
# To create a pre-defined setting, to get the same measurement results as given in this manual.
# To override SW protections detected by stand-by processor and make the TV start up to the step just before protection (a sort of automatic stepwise start-up).
# To start the blinking LED procedure where only LAYER 2 errors are displayed.
How
to Activate SDM
For this chassis there are two kinds of SDM: an analogue SDM and a digital SDM. Tuning will happen according.
# Analogue SDM: use the standard RC-transmitter and key in the code “062596”, directly followed by the “MENU” (or “HOME”) button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or "HOME") button again.
Analogue SDM can also be activated by grounding for a moment the solder path on the SSB, with the indication “SDM” .
# Digital SDM: use the standard RC-transmitter and key in the code “062593”, directly followed by the “MENU” (or "HOME") button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or "HOME") button again.
For this chassis there are two kinds of SDM: an analogue SDM and a digital SDM. Tuning will happen according.
# Analogue SDM: use the standard RC-transmitter and key in the code “062596”, directly followed by the “MENU” (or “HOME”) button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or "HOME") button again.
Analogue SDM can also be activated by grounding for a moment the solder path on the SSB, with the indication “SDM” .
# Digital SDM: use the standard RC-transmitter and key in the code “062593”, directly followed by the “MENU” (or "HOME") button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or "HOME") button again.
After activating this mode, “SDM” will
appear in the upper right corner of the screen (when a picture is available).
How to Navigate
When the “MENU” (or “HOME”) button is pressed on the RC transmitter, the TV set will toggle between the SDM and the normal user menu.
How to Exit SDM
Use one of the following methods:
# Switch the set to STAND-BY via the RC-transmitter.
# Via a standard customer RC-transmitter: key in “00”- sequence.
How to Navigate
When the “MENU” (or “HOME”) button is pressed on the RC transmitter, the TV set will toggle between the SDM and the normal user menu.
How to Exit SDM
Use one of the following methods:
# Switch the set to STAND-BY via the RC-transmitter.
# Via a standard customer RC-transmitter: key in “00”- sequence.
Service Alignment Mode (SAM)
Purpose
# To perform (software) alignments.
# To change option settings.
# To easily identify the used software version.
# To view operation hours.
# To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: Key in the code “062596” directly followed by the “INFO” or “OK” button. After activating SAM with this method a service warning will appear on the screen, continue by pressing the “OK” button on the RC.
Purpose
# To perform (software) alignments.
# To change option settings.
# To easily identify the used software version.
# To view operation hours.
# To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: Key in the code “062596” directly followed by the “INFO” or “OK” button. After activating SAM with this method a service warning will appear on the screen, continue by pressing the “OK” button on the RC.
How
to Navigate
# In SAM, the menu items can be selected with the “CURSOR UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
# With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
# With the “OK” key, it is possible to activate the selected action.
How to Exit SAM
Use one of the following methods:
# Switch the TV set to STAND-BY via the RC-transmitter.
# Via a standard RC-transmitter, key in “00” sequence, or select the “BACK” key.
# In SAM, the menu items can be selected with the “CURSOR UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
# With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
# With the “OK” key, it is possible to activate the selected action.
How to Exit SAM
Use one of the following methods:
# Switch the TV set to STAND-BY via the RC-transmitter.
# Via a standard RC-transmitter, key in “00” sequence, or select the “BACK” key.
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can call his dealer or the Customer Helpdesk. The service technician can then ask the customer to activate the CSM, in order to identify the status of the set. Now, the service technician can judge the severity of the complaint. In many cases, he can advise the customer how to solve the problem, or he can decide if it is necessary to visit the customer. The CSM is a read only mode; therefore, modifications in this mode are not possible.
When in this chassis CSM is activated, a test pattern will be displayed during 5 seconds (1 second Blue, 1 second Green and 1 second Red, then again 1 second Blue and 1 second Green). This test pattern is generated by the PNX51X0 (located on the 200Hz board as part of the display). So if this test pattern is shown, it could be determined that the back end video chain (PNX51X0 and display) is working.For TV sets without the PNX51X0 inside, every menu from CSM will be used as check for the back end chain video. When CSM is activated and there is a USB stick connected to the TV set, the software will dump the CSM content to the USB stick. The file (CSM_model number_serial number.txt) will be saved in the root of the USB stick. This info can be handy if no information is displayed. When in CSM mode (and a USB stick connected), pressing “OK” will create an extended CSM dump file on the USB stick. This file (Extended_CSM_model number_serial number.txt) contains:
# The normal CSM dump information,
# All items (from SAM “load to USB”, but in readable format),
# Operating hours,
# Error codes,
# SW/HW event logs.
To have fast feedback from the field, a flashdump can be requested by development. When in CSM, push the “red” button and key in serial digits ‘2679’ (same keys to form the word ‘COPY’ with a cellphone). A file “Dump_model number_serial number.bin” will be written on the connected USB device. This can take 1/2 minute, depending on the quantity of data that needs to be dumped. Also when CSM is activated, the LAYER 1 error is displayed via blinking LED. Only the latest error is displayed.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user) menu on the screen.
Purpose
When a customer is having problems with his TV-set, he can call his dealer or the Customer Helpdesk. The service technician can then ask the customer to activate the CSM, in order to identify the status of the set. Now, the service technician can judge the severity of the complaint. In many cases, he can advise the customer how to solve the problem, or he can decide if it is necessary to visit the customer. The CSM is a read only mode; therefore, modifications in this mode are not possible.
When in this chassis CSM is activated, a test pattern will be displayed during 5 seconds (1 second Blue, 1 second Green and 1 second Red, then again 1 second Blue and 1 second Green). This test pattern is generated by the PNX51X0 (located on the 200Hz board as part of the display). So if this test pattern is shown, it could be determined that the back end video chain (PNX51X0 and display) is working.For TV sets without the PNX51X0 inside, every menu from CSM will be used as check for the back end chain video. When CSM is activated and there is a USB stick connected to the TV set, the software will dump the CSM content to the USB stick. The file (CSM_model number_serial number.txt) will be saved in the root of the USB stick. This info can be handy if no information is displayed. When in CSM mode (and a USB stick connected), pressing “OK” will create an extended CSM dump file on the USB stick. This file (Extended_CSM_model number_serial number.txt) contains:
# The normal CSM dump information,
# All items (from SAM “load to USB”, but in readable format),
# Operating hours,
# Error codes,
# SW/HW event logs.
To have fast feedback from the field, a flashdump can be requested by development. When in CSM, push the “red” button and key in serial digits ‘2679’ (same keys to form the word ‘COPY’ with a cellphone). A file “Dump_model number_serial number.bin” will be written on the connected USB device. This can take 1/2 minute, depending on the quantity of data that needs to be dumped. Also when CSM is activated, the LAYER 1 error is displayed via blinking LED. Only the latest error is displayed.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user) menu on the screen.
How
to Navigate
By means of the “CURSOR-DOWN/UP” knob on the RCtransmitter, can be navigated through the menus.
Contents of CSM
The contents are reduced to 3 pages: General, Software versions and Quality items. The group names itself are not shown anywhere in the CSM menu.
By means of the “CURSOR-DOWN/UP” knob on the RCtransmitter, can be navigated through the menus.
Contents of CSM
The contents are reduced to 3 pages: General, Software versions and Quality items. The group names itself are not shown anywhere in the CSM menu.
Fault Finding and Repair Tips
Ambilight
Due to degeneration process of the LED’s fitted on the ambi module, there can be a difference in the color and/or light output of the spare ambilight modules in comparison with the originals ones contained in the TV set. Via SAM => alignments => ambilight, the spare module can be adjusted.
Audio Amplifier
The Class D-IC 7D10 has a powerpad for cooling. When the IC is replaced it must be ensured that the powerpad is very well pushed to the PWB while the solder is still liquid. This is needed to insure that the cooling is guaranteed, otherwise the Class DIC could break down in short time.
AV PIP
To check the AV PIP board (if present) functionality, a dedicated testpattern can be invoked as follows: select the “multiview” icon in the User Interface and press the “OK” button. Apply for the main picture an extended source, e.g. HDMI input. Proceed by entering CSM (push ‘123654’ on the remote control) and press the yellow button. A colored testpattern should appear now, generated by the AV PIP board (this can take a few seconds).
CSM
When CSM is activated and there is a USB stick connected to the TV, the software will dump the complete CSM content to the USB stick. The file (Csm.txt) will be saved in the root of the USB stick. If this mechanism works it can be concluded that a large part of the operating system is already working (MIPS, USB...)
Ambilight
Due to degeneration process of the LED’s fitted on the ambi module, there can be a difference in the color and/or light output of the spare ambilight modules in comparison with the originals ones contained in the TV set. Via SAM => alignments => ambilight, the spare module can be adjusted.
Audio Amplifier
The Class D-IC 7D10 has a powerpad for cooling. When the IC is replaced it must be ensured that the powerpad is very well pushed to the PWB while the solder is still liquid. This is needed to insure that the cooling is guaranteed, otherwise the Class DIC could break down in short time.
AV PIP
To check the AV PIP board (if present) functionality, a dedicated testpattern can be invoked as follows: select the “multiview” icon in the User Interface and press the “OK” button. Apply for the main picture an extended source, e.g. HDMI input. Proceed by entering CSM (push ‘123654’ on the remote control) and press the yellow button. A colored testpattern should appear now, generated by the AV PIP board (this can take a few seconds).
CSM
When CSM is activated and there is a USB stick connected to the TV, the software will dump the complete CSM content to the USB stick. The file (Csm.txt) will be saved in the root of the USB stick. If this mechanism works it can be concluded that a large part of the operating system is already working (MIPS, USB...)
